End User Support Analyst

Our philosophy:

Before you read on, we'd like you to know that we're committed to diversity and hope that our employee base reflects the diverse nature of our society. To understand more, please follow: https://www.osb.co.uk/careers/overview/

Our recruitment process can include telephone calls, virtual meetings via Webex and face to face meetings in one of our offices. If you apply for one of our roles, we will be sure to ask you if you require any support with any of these stages.

What you will be doing:

In this role, the key purpose is to provide customer centric support to investigate and resolve Incidents as well as fulfil Service Requests which are logged through the OSB Group IT Service Desk. This includes undertaking system administrative tasks, troubleshooting and end-user training, in addition to being the face of IT for the business.

Your responsibilities will include…

• Ensuring that all Incidents and Requests are appropriately logged in ServiceNow ideally by the end user
• Managing Incidents through to resolution, including support for technical issues relating to business systems and hardware
• Escalation of potential Major Incidents or Risk Events to management
• Fulfilling a wide variety of Service Requests relating to business systems
• Deployment, relocation and maintenance of end user hardware including Meeting Rooms and Collaboration tools
• Facilitating the end user parts of the Joiner, Mover and Leaver process - including deployment of equipment, software installation and user handovers/collections
• Adherence to and facilitation of core IT administrative processes - including the management of consumables and stock and arranging the disposal of obsolete or damaged equipment and the shredding of data devices
• Delivering an excellent end user experience through the delivery and continual improvement of end user technology
• Liaising with key suppliers for the timely delivery of services associate with end use technology

Please be aware this role is office based due to the nature of the responsibilities involved

In return for your commitment:

Please use this link to see the fantastic benefits available at OSB:

https://www.osb.co.uk/careers/overview/benefits

Could you be the one?

We are looking for talented individuals who have the experience and knowledge set out below:

• Previous work experience:
• in an IT Service Desk or Second Line hands on function
• Troubleshooting skills for hardware/software/network issues
• Strong knowledge of Active Directory, ITIL Processes such as incident management, service request management, change and problem management

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

What to do next

If this sounds like you, please apply now! If shortlisted from your initial application we operate a personalised recruitment process.

Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!

OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.

As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector.

We don't stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.

INDLP