Engineering Systems Support Specialist

Dundee, Scotland, United Kingdom

12/12/2024

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Salary: £32,000 - £40,000 DOE

Key Areas Of Responsibility

Under the guidance of the Engineering Systems Lead but with significant autonomy

Support the Engineering global teams by resolving MCAD user issues involving applications such as Creo, SolidWorks, ANSYS, RecurDyn, Design Profit, and others

Create application installer packages and installation documentation

Log issues and resolutions and provide management information when requested

Provide support for Windchill PDMLink e.g., context permissions, adding new users, check-in failures, Creo start-up issues, corrupt caches, workspace management, browser issues, performance monitoring, standardisation, configuration files, and best practices

Update training material and provide training for new and existing users

Resolve any user issues with the Windchill PDMLink/Dassault Integration

• Identify any improvements or enhancements, provide training and detailed documentation on how the integration functions

SolidWorks file archiving and repository management

Liaise with IT department on the following activities:

• Create new IT requests in ServiceNow and track/manage to ensure they are actioned properly
• Work with IT and software application vendors on resolving security risks
• Creating/updating architecture specs (PowerPoint)
• Manage PC Refresh for user base
• Update license files
  
  

Required Skills And Experience

• 5+ years experience in system administration, IT Support or similar role.
• Windows 2016/2019 Server Administration
• Excellent technical communication skills
• Experience in basic Linux administration
• Have a sense of urgency with the ability to multi-task
• Enthusiastic and self-motivated with ability to take initiative and work independently
• Detail oriented
• Ability to work effectively in a team environment
  
  

Desired Experience

• Mechanical Engineering qualification or equivalent experience
• Experience using PTCs Creo Mechanical CAD tools and Windchill PDMLink
• Project Management skills
  
  

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.