Events & Reservations Manager

North Bovey, England, United Kingdom

11/28/2024

• We are delighted to have been awarded AA SMALL HOTEL GROUP OF THE YEAR (2024-2025), as well as being place in the TOP 30 Best Places to Work in Hospitality**
• Bovey Castle has been awarded LARGE HOTEL OF THE YEAR (2024) by Devon Tourism**
  
  

What you’ll be doing?

This role is perfect role for someone who thrives in a busy office environment, has the ability to build natural rapport and is a genuine people person.

The ideal candidate will have strong leadership skills, a passion for delivering excellent customer experiences, and a proven track record in Event Management, Reservations and team supervision. You will be managing a team which organises and oversees all conferences, weddings and events from initial enquiry through to the day of the event. You will work with all of the sales tools at your dispersal to increase enquiries and conversions and manage the team with these. You will also manage the reservations team for all hotel bedroom and dining bookings, and work with the revenue manager on rates, availability and close outs. You’ll be a top-class reader of people, with the ability to interpret someone’s vision for their event to create a package and memorable experience to match. You'll do all of this with the sale as much as the guest in mind, ensuring that we are driving rates in line with our comp set and luxury red star status.

What you’ll need?

• To have worked within a similar role or even a proactive sales role within the hospitality or events sector; ideally in a similar style of property
• To be a true people person – able to build natural rapport to drive sales and hit revenue targets, whilst delivering first-class service to our guests;
• Be a master organiser, with the ability to juggle (metaphorically speaking!) plenty of balls whilst maintaining great attention to detail;
• To be a team player – our sales team may be small but they have BIG team spirit and support each other
• A quick self-learner, with a pro-active calculated ‘give it a go’ attitude; equally someone who is resilient and recovers well when met with challenges;
• Strong IT and admin skills are essential
• Experience of Hart PMS is beneficial but not essential.
  
  

What’s in it for you?

Our bespoke Eden Extra’s benefits platform offers;

• Enhanced annual leave - 31 days annual leave entitlement, rising to 33 days with service;
• Fairly distributed Service Charge/Gratuities paid monthly;
• Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways and utilities.
• Access to our well-being centre with Hello Fresh Recipes, fitness video’s and money management tools;
• Cycle to Work Scheme and Electric Vehicle Lease Scheme;
• Health plans for dental, optical, alternative health care + 24 hour GP access;
• Discounted stays, spa treatments, golf and leisure access across EHC properties;
• Support via our Wellbeing Strategy based on Money, Mind, Body & Heart; anything from financial wellbeing to domestic violence and family friendly policies; we genuinely CARE about our people;
• Access to Eden Engage – our employee portal with regular team news;
• Grow with us via apprenticeships and bespoke leadership programmes – RISE & THRIVE;
• Enhanced family friendly policies- we want to help you feel fully supported during any significant life events.
• Return to work financial support for those returning from maternity leave;
• You’ll also get free parking, meals on duty, uniform etc….but you already knew that, right?!!
  
  

Our culture focuses on collaboration so we regularly involve our teams in helping to shape this via:

An opinion that counts….regular surveys and forums that ask YOU for YOUR opinion;

A ‘You said, we did’ approach so that you know we’re taking your feedback seriously;

A commitment to Sustainability & Wellbeing with employee champions in every hotel & HQ;

We are proud to be members of the Hoteliers Charter and are committed to providing a great place to work with our teams at the heart of all we do – we lead with a values led approach based on Heart, Honesty, Spirit and Team, which were written ‘by our people for our people’. Testament to this is our multi award wins in employee wellbeing and engagement.

Eden Hotel Collection is a passionate advocate of providing equitable workplace’s, as such we seek to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to EHC.

INDHP