Executive Account Director

Leeds, England, United Kingdom

1/14/2025

Are you a skilled and strategic leader with experience leading high-value accounts?

Do you thrive in matrix environments and have a passion for driving revenue growth while encouraging strong client relationships?

Leading on and developing our key relationship with NHS England (NHSE), this pivotal role involves driving contract renewals, fostering revenue growth, and continuously making valuable contributions to both NHSE and NHS Shared Business Services (NHS SBS). You will be responsible for ensuring compliance while delivering value. You will navigate complex partner relationships and have the potential to influence significant change across the NHS. This role offers high visibility and a unique opportunity to lead and develop growth strategies within NHSE.

Through effective contract management, cross-selling, and positioning future service development plans, if you are ready to take on a high-profile, impactful role, we’d love to hear from you!.

What you'll be doing:

• Establishing and championing long-term, executive-level relationships with NHSE and Integrated Care Boards (ICBs), finding opportunities to meet retention and growth targets. Your relationship leadership skills will be key in delivering positive outcomes for both sides.
• Driving revenue and contract growth within NHSE and ICBs, identifying profitable areas for cross-selling and upselling opportunities while expanding the service portfolio.
• Developing and implementing a comprehensive NHSE account plan, ensuring alignment with internal teams and broader business goals. Regularly reviewing and adjusting the plan to remain relevant and on track.
• Leading contract discussions for BPO services, ensuring terms are aligned with company policies and objectives, leading on all aspects of contract administration
• Monitoring client satisfaction, ensuring NHSE views us as a trusted partner. Gather valuable insights to improve future sales strategies and overall service delivery.
• Cultivating relationships across multiple levels of the account, adjusting approaches based on client needs and contract requirements.
• Spearheading the adoption of new services and solutions, ensuring NHSE is an early adopter of innovative products and services.
• Collaborating with internal product development, executive teams, and external partners to make sure alignment and success are achieved across the board.
  
  

What you’ll bring:

• Shown experience in account and contract management, ideally in a high-value, complex environment like the NHS. Experience in managing large-scale contracts with a strong understanding of contract negotiations and service delivery.
• Track record of driving revenue growth, finding opportunities for upselling, cross-selling, and rapidly growing service portfolios within existing accounts.
• Leadership expertise with experience in developing teams, driving performance, and maintaining relationships at all levels.
• Creative problem-solving and critical thinking for navigating complex accounts, excelling in ambitious environments, and managing high expectations.
• Proficient in negotiation techniques and contract law, with the ability to apply standard methodologies to effectively oversee high-stakes contracts.
  
  

It would be great if you had:

• Experience in NHS sector sales, particularly in BPO-related roles.
• Strong understanding of NHS Finance, Procurement, and HR.
• Background in consulting or business with a similar market offering.
  
  

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent

Location: commutable to Leeds and London, travel as and when required.

Security Clearance Level: DBS

Internal Recruiter: Katie

Salary: up to £85,000 per annum (depending upon experience and development needs)

Benefits: MIP bonus scheme, £6,600 car allowance, 25 days annual leave with the option to buy additional days, private medical , life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?