F&B Manager - Aelia Duty Free

Aldergrove, Northern Ireland, United Kingdom

11/9/2024

Exciting new opportunity in travel retail, delivering exceptional service while working in a fast-paced, dynamic environment!

Job purpose:

The F&B Manager is responsible for overseeing the day-to-day operations of the restaurant, ensuring excellent customer service, high-quality food, and a positive dining experience. You will manage staff, ensure compliance with health and safety regulations, handle inventory, and work to achieve financial targets. Strong leadership skills are needed to create a motivated and efficient team that consistently meets customer expectations.

This restaurant will sit within our Aelia duty free store at Belfast Airport which is undergoing a significant redevelopment with the estimated opening of the new store in March 2025. During the time before store opening there will be full training on our system and processes, and the responsibility of supporting recruitment for the growing team.

Reports to: General Manager

Location: Belfast International Airport

Salary: £30,925

Contract: 37.5 hours per week, across 5 days

Bonus: Performance based bonus scheme, paid annually on achievement of objectives.

Key responsibilities:

• Oversee daily restaurant operations, including opening and closing procedures.
• Manage, train, and schedule staff, ensuring adequate coverage and quality service.
• Ensure customers have a positive dining experience by addressing issues and resolving complaints promptly.
• Monitor and maintain HACCP policies for all restaurant activities across shifts.
• Monitor food quality, presentation, and service standards.
• Maintain inventory and manage supplier relationships to ensure adequate stock levels.
• Handle financial duties, such as budgeting, sales analysis, and cost control.
• Ensure compliance with health, safety, and sanitation regulations.
• Ensure brand standard compliance within your restaurant
• Ensures preventive maintenance of restaurant facility and equipment is completed in accordance with Company standards
  
  

Qualifications:

• Previous experience in restaurant management or a similar hospitality role.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Knowledge of food safety and health regulations.
• Flexibility to work varying hours, including evenings, weekends, and holidays.
  
  

Key Skills:

• Leadership and staff development
• Customer service excellence
• Problem-solving and conflict resolution
• Inventory management
• Financial acumen and budgeting
• Time management and organization
• Communication and interpersonal skills
  
  

Accessing the airport:

A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.

Our values: Can you feel the HEAT?

Whatever role you deliver for Lagardère Travel Retail, part of your responsibility is to represent and uphold our company values everyday:

HONESTY - Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate

EXCELLENCE - Delivering first class customer service | Upholding high store standards | Showcasing prestigious brands

AGILITY - Working in a fast-paced environment | Adapting well to change | Always striving to improve

TEAM SPIRT - Working together as one team | Supporting each other | Being active partners in our wider communities

Our company:

One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have established a comprehensive and world-recognised leadership across multiple business activities.

Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day.

Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022.

At Lagardère Travel Retail we believe an inclusive and diverse culture can help businesses and people thrive. We are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.