Facilities Manager

London, England, United Kingdom

12/15/2024

Responsibilities

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.

About The Team

The Real Estate and Facilities (RE&F) team, part of the Corporate Services department, was established in June 2015. As our company has grown, so has our global real estate footprint. We have developed a comprehensive management model covering the entire real estate lifecycle, including space planning, transaction management, project delivery, and facilities operations. We are now looking for a Regional Facilities Manager with proven expertise and a passion for overseeing the facilities operations of our European offices.

We’re hiring for a new Facilities Manager role due to the growth of our expanding London portfolio. We’re looking for candidates with experience managing entire buildings, including base build and landlord assets, ideally with campus experience (multiple buildings within a single site).

Key responsibilities include supporting future expansion projects across London and overseeing the maintenance of approximately 250,000 sq ft of existing office space.

This role offers an exciting opportunity to be part of a growing team, supporting a diverse and expanding portfolio across Europe. If you have a passion for creating efficient, welcoming, and well-managed workplace environments, we’d love to hear from you.

Responsibilities:

• Oversee day-to-day operations of the Facilities Management (FM) service providers across the region.
• Develop and implement tailored operational playbooks for each site.
• Collaborate with key business partners including Admin, Catering, Physical Security, EHS, IT Service Desk, IT Operations, and Crisis Management.
• Monitor the workplace ticketing system, analyse trends, and implement improvements based on data insights.
• Act as the main escalation point with property management teams and landlords.
• Prepare annual FM budgets (OpEx and CapEx) and communicate any necessary re-projections.
• Review and analyse FM financial reports, including actuals vs. forecast.
• Manage escalations with vendors and contractors to resolve issues promptly.
• Ensure all requests are handled within department SLAs, maintaining high standards of customer service.
• Draft and negotiate service agreements with vendors and service providers.
• Monitor FM supplier performance, ensuring compliance with agreed KPIs and SLAs.
• Review and approve vendor invoices, resolving any discrepancies.
• Participate in Quarterly Business Reviews with IFM suppliers to assess performance and drive improvements.
• Develop and enforce facilities policies and procedures in line with company standards.
• Provide support to multiple Business Units, managing their requests and operational needs effectively.
• Build and maintain strong relationships with internal stakeholders and external partners.
• Monitor and manage tasks and requests via the facilities ticketing system.
• Maintain accurate and up-to-date floor plans.
  
  

Qualifications

Minimum Qualifications:

• Extensive experience in facilities management, workplace services, property management, or office management within the UK/European context.
• Strong technical knowledge of MEP systems, including HVAC, lighting controls, plumbing, and Building Management Systems (BMS).
• Demonstrated expertise in budget management and financial forecasting.
• Skilled in reviewing and interpreting lease agreements.
• Strong track record in managing vendor and contractor relationships effectively.
• Excellent communication skills, able to engage clearly and concisely with stakeholders at all levels.
• Proven leadership skills, with a collaborative and team-oriented approach.
• Strong attention to detail and a focus on delivering excellent customer service.
  
  

Preferred Qualifications:

• Proven experience in operational support for culinary and kitchen services.
• Passionate about workplace operations, thriving in a dynamic, fast-paced environment.
• Exceptional multitasking abilities, consistently meeting deadlines.
  
  

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.