Field Service Engineer

Thetford, England, United Kingdom

12/10/2024

FIELD SERVICE ENGINEER

Location: IPSWICH

Postcodes: IP 24, 27-28, 31-33

As a Field Service Engineer what will you be doing?

• Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers.
• You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers.
• You will be capable of delivering excellent customer service and top-quality solutions.
• Whilst full product training will be given, you will be confident in your diagnostics skills.
  
  

On a daily basis as aField Service Engineeryoull be responsible for:

• Our Field Service Engineer will be visitingcustomersproperties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.
• Providing excellent customer service through effective communication
• Manage your workload of daily appointments via a tablet device
• Manage your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receive new stock which are delivered over night are placed in their locations in the rear load space of your van.
  
  

About You

We want to make sure youre set up for success in our mission. To be successful in your application youll need to:

• Hold domestic Gas ACS Certification or equivalent
• Full Driving License
• A background in servicing, repair and maintenance of gas boilers
  
  

What We Offer To OurField Service Engineers

Our package is made up of basic salary plus variable incentives. We also offer 25 days holiday in addition to standard UK Bank holidays, income protection, a contributory pension, maternity, paternity sick pay schemes, staff discounts and more.

• PLEASE NOTE Due to the nature of our work this role may require background checks, offers of employment will be dependent on obtaining the relevant level of checks.
  
  

At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.