Field Service Engineer (SmartPackers)

Milton Keynes, England, United Kingdom

12/3/2024

GEA is one of the largest suppliers to the food and beverage processing industry, as well as a wide range of other process industries. With approximately 18,000 employees across more than 50 countries, GEA significantly contributes to its customers' success. Join us for an exciting opportunity to work in international teams, face new challenges, and enjoy a positive work environment with opportunities for personal and professional growth in a global company.

Responsibilities / Tasks

This position is open to candidates based anywhere within the UK and will involve frequent travel across the country to customer sites.

Only individuals with the right to work in the UK will be considered.

• Maintenance of vertical baggers, packaging machinery (thermoformers) and other various equipment across the GEA portfolio range within the UK and Ireland.
• Assist with converting enquiries into sales, ensuring timely and accurate information to customers.
• Self-manage the coordination of maintenance activities and upgrades for bagging and packaging equipment, always prioritizing customer needs.
• Take direction from the back office service coordinator and manage service operations on-site while keeping customer satisfaction a top priority.
• Be available for on-call duties, including 24/7 availability as required, providing responsive support to customers as needed.
• Develop and maintain strong relationships with customers, ensuring a customer-focused approach to problem-solving and service delivery.
• Address customer concerns promptly, acting as the key point of contact for any technical issues or maintenance needs.
• Drive the sales of spare parts, maintenance services, and upgrades in line with customer expectations and company targets.
• Stay current with health and safety regulations in the UK and Ireland, ensuring all work meets regulatory and customer standards.
• Foster a culture of trust, communication, accountability, recognition, and development, both individually and within the team, with a focus on exceeding customer expectations.
  
  

Your Profile / Qualifications

• NVQ3, HNC or HND in Electrical Engineering with Mechanical Engineering experience.
• Self-confidence and assurance in handling complex technical tasks.
• Strong planning, organizational, and coordination skills.
• Excellent networking and relationship-building skills, with a customer-first approach.
• Analytical and technically inclined with the ability to troubleshoot and solve issues efficiently.
• Professional, friendly, and approachable demeanor when interacting with customers and team members.
• Positive attitude with the ability to evaluate situations dynamically and work on solutions.
• Only individuals with the right to work in the UK will be considered.
  
  

Did we spark your interest?

Then please click apply above to access our guided application process.