Field Service Engineer, UK

West Midlands, England, United Kingdom

10/6/2024

Landa is seeking a Field Service Engineer (FSE) who will ensure optimum customer satisfaction with Landa's Nanographic Printing® presses by providing first-class technical support to Landa's growing customer base and enhancing strong relationships with customers. The position is based in the UK.

Responsibilities:

• Transfer of technical knowledge to press operators to resolve on-site technical issues
• Escalate complex issues to Landa’s worldwide teams to ensure optimal and effective treatment of customer issues
• Harness technical knowledge of the technical aspects of the presses, to maximize both press production and productivity
  
  

Requirements:

• Over 5 years of experience in product support in the graphic arts industry on large format digital printers or offset presses
• Experience in inkjet - an advantage
• End to end, highly skilled technical capabilities, strong troubleshooting skills
• Valid driving license
  
  

Attributes:

• Availability to work flexible hours – including shift work when required, the ability to travel 60%-70% of the time to customers' sites (including overnight trips)
• Ability to work under remote supervision and perform well under pressure
• Excellent interpersonal skills, working with global customers and colleagues
• "Can do" approach using established technical policies and procedures to effectively handle customer issues
• Excellent self-learning capabilities - always looking to deepen knowledge of existing systems, technologies, and products
• Self-motivated and able to work in a dynamic workplace
• Clear and effective English communication skills