Field Support

West Lothian, Scotland, United Kingdom

11/26/2024

Job Description

Job Title:EUC Onsite/Deskside support (UK – Edinburgh, Glasgow and Newcastle)

About Zensar

Zensar is a digital solutions company helping organizations around the world achieve new thresholds of business performance. We work with clients in banking and financial services, hi-tech and manufacturing, insurance, consumer services, and more. We prepare our clients for sustainable success through experience design, cloud technology, advanced analytics, and business acceleration.

About Job

We are hiring a talented EUC Onsite support professional to join our team. If you’re excited to be part of a winning team, Zensar is a great place to grow your career. You will be glad you made the right choice to join us.

• 3-5 yrs. Experience in supporting the onsite support requirements for laptops, desktops, data room devices, VIP support, Meeting rooms device support
• Provide Level 2 triage and resolutions such as password resets and account unlock for reported incidents and requests.
• Providing Apple, Windows device support – IMACD & Deskside troubleshooting and Breakfix coordination with the OEMs, disposal support coordination
• Providing smartphone assistance
• Support Devices through use of SCCM, Intune, Admin Portals and Remote Support Tools.
• Assist users with set up of EUC devices & meeting room setups and provide troubleshooting assistance if needed.
• Assisting with troubleshooting issues using remote management software.
• Using problem-solving and people skills to ensure swift resolutions to technical issues.
• Testing, troubleshooting, and diagnosing computer error messages and failures.
• Escalate issues to next level support if needed
• We are seeking candidates with the following experience and skills:
• Experience troubleshooting Desktop hardware and associated peripherals.
• Working knowledge of Apple, Windows, Desktop and Mobile Device hardware and software.
• Strong experience of Windows 10, 11 troubleshooting and deployment
• Working knowledge of Microsoft Email, OneDrive, Teams, VDI
• Strong experience working with SCCM and Intune - Autopilot, Software Deployment and Packaging
• Experience with Summit AI Ticketing System - Service Now
• Strong ability to troubleshoot issues.
• Strong communication skills
• Experience in VIP support
• Experience working in a fast-paced work environment and ability to multitask well
• Autopilot & Intune based Automated device provisioning
• Troubleshooting the errors occurred during image Deployment or Autopilot provisioning
• Strictly follow the process defined by Customer for OS imaging, software deployment
• Perform test on the newly build laptop/desktop before handing it to Customer's user.