Field Support Specialist London Area x2

London, England, United Kingdom

11/18/2024

Essential Duties

JOB DESCRIPTION

• Building and developing the business of the Ria agent network across the 6 regions of the UK.
• Responsible for the coordination of Field Support staff, management and review of the assigned regional portfolios and determining necessary training and advancement needs.
• Educating employees on the use of software and hardware used in the Company’s day-to-day operations.
• Partnering with local sales, operations, and marketing teams to plan and execute efficient training and development of existing businesses.
• Active management of the set-up and training process of agents within the team.
• Coordination and evaluation of the process of retraining and visits of existing agents.
• Providing solutions and choosing correct interdepartmental communication channels where challenging matters arise.
• Coordinating the process of rebranding of existing agents according to the Company’s Marketing department set policies.
• Developing strong relationships with agents while working for their long-term commitment to the business.
• Preparing/reviewing/improving weekly team plans to ensure the Company set targets are met.
• Managing and regularly reviewing the distribution and assignment of agent portfolios within the team to maximize the set targets achievement.
  
  

Responsibilities

REQUIRED EXPERIENCE / QUALIFICATIONS

• Experience in the Money Transfer industry
• Business development experience
• Advanced understanding of the exchange rates and the impact that can have on businesses
• Ba in business management related field or otherwise qualified by experience.
• Availability to travel around the country as needed.
• Advanced level knowledge of Microsoft Office Package (such as Excel, Word, Power Point)
  
  

Competencies/Skills

QUALIFICATIONS

Communication Productive

• Strong communicator- oral, written and telephone skills
• Active listening skills
• Multitasking
• Planning
• Time Management
• Analytical skills
• Result driver
  
  

Personal Effectiveness

• Acts with integrity
• Customer Service Oriented
• Demonstrates adaptability
• Personal organisation
• Sensitive to cultural differences
• Resilient and tenacity
• Leadership skills
• Good business judgement
• Problem-solving skills
• Organization & Planning
• Analytical Thinking
• Initiative
• Results Oriented Technical
  
  

Microsoft Office

Interpersonal

• Influences others at all levels
• Relationship Management
• Diplomacy
• Customer relationship-orientated
• Teamwork
• Team building