Field Support Specialist - Midlands

Birmingham, England, United Kingdom

11/26/2024

Job Description

Building and developing the business of the Ria agent network across the 6 regions of the UK.

Responsible for the coordination of Field Support staff, management and review of the assigned regional portfolios and determining necessary training and advancement needs.

Educating employees on the use of software and hardware used in the Company’s day-to-day operations.

Partnering with local sales, operations, and marketing teams to plan and execute efficient training and development of existing businesses.

Active management of the set-up and training process of agents within the team.

Coordination and evaluation of the process of retraining and visits of existing agents.

Providing solutions and choosing correct interdepartmental communication channels where challenging matters arise.

Coordinating the process of rebranding of existing agents according to the Company’s Marketing department set policies.

Developing strong relationships with agents while working for their long-term commitment to the business.

Preparing/reviewing/improving weekly team plans to ensure the Company set targets are met.

Managing and regularly reviewing the distribution and assignment of agent portfolios within the team to maximize the set targets achievement.

Responsibilities

REQUIRED EXPERIENCE / QUALIFICATIONS

Experience in the Money Transfer industry

Business development experience

Advanced understanding of the exchange rates and the impact that can have on businesses

Ba in business management related field or otherwise qualified by experience.

Availability to travel around the country as needed.

Advanced level knowledge of Microsoft Office Package (such as Excel, Word, Power Point)

Competencies/Skills

QUALIFICATIONS

Communication Productive

• Strong communicator- oral, written and telephone skills
• Active listening skills
• Multitasking
• Planning
• Time Management
• Analytical skills
• Result driver
  
  

Personal Effectiveness

• Acts with integrity
• Customer Service Oriented
• Demonstrates adaptability
• Personal organisation
• Sensitive to cultural differences
• Resilient and tenacity
• Leadership skills
• Good business judgement
• Problem-solving skills
• Organization & Planning
• Analytical Thinking
• Initiative
• Results Oriented Technical
  
  

Microsoft Office

Interpersonal

• Influences others at all levels
• Relationship Management
• Diplomacy
• Customer relationship-orientated
• Teamwork
• Team building