Finance Business Change Manager

London, England, United Kingdom

12/18/2024

About Flutter

Flutter Entertainment is the world’s leading online sports betting and gaming company with a market capitalisation of c. $37bn operating some of the most innovative, diverse and distinctive brands in the sector.

A constituent of both the London FTSE 100 and New York Stock Exchange, Flutter brings entertainment to life for over 20 million customers in a safe, responsible and sustainable way.

We call this the Flutter Edge – the combined power of our talented people, market-leading products, smart technology and the financial capital to succeed.

Operating in 20+ regulated markets, through our Positive Impact Plan, we are committed to making a positive contribution for our customers, colleagues, communities and the planet that we play on.

The Group uses a divisional management and operating structure across its companies: each division has an empowered management team, which is responsible for maintaining momentum and growth in its respective markets.

On 14th May 2024, it was announced that Flutter would be moving its primary listing from the UK to the US, and its global operational headquarters from Dublin to New York (effective 31st May 2024).

Role purpose

We are seeking three highly motivated and experienced Systems and Data Change Manager to play a critical role in our multi-year global finance transformation, enabled by Oracle Cloud. You will be focussed on one of the three process areas; Procure-to-Pay (PTP), Record-to-Report (RTR), and Record-to-Cash (RTC) and will be responsible for leading and managing the people-side of change, ensuring successful adoption of the new process and system.

Accountabilities & Responsibilities

• Develop and implement a comprehensive change management strategy encompassing stakeholder engagement, communication, training and adoption interventions.
• Responsible for developing and leading the change plan for area/workstreams and can operate independently to have this produced ready for review by Systems & Process Change Manager
• Engage with senior stakeholders to collect changes to processes, assess impacts of these and create detailed mitigation plan at a divisional, regional level.
• Create and deliver workshops playing back impacts and change journeys to responsible business areas
• Work with the ‘Systems & Process Change Manager’ to conduct thorough impact assessments to identify potential changes to roles, processes, and systems resulting from the Oracle Cloud implementation.
• Work closely with the Communications Lead to plan, write and cascade communications to keep stakeholders informed.
• Support senior stakeholders and workstream leads in understanding and managing the change
• Proactively identify and address potential resistance to change, developing mitigation strategies and fostering a positive change environment.
• Collaborate closely with the technical implementation team to ensure alignment between system changes and business requirements.
• Work with the Business Readiness lead to develop and implement change readiness assessments to gauge stakeholder preparedness and identify areas requiring additional support.
• Identify interconnectivities between the process and ensure these are communicated and trained as required
• Develop personas and the change journeys
• Track and report on change management activities, identifying and managing risks, issues and dependencies .
• Track adoption and manage any post implementation change interventions.
  
  

Skills & Capabilities

• Proven experience in leading and managing large scale, change initiatives within complex, global organisations, preferably within a finance or technology context.
• Ability to analyse and present large data sets to stakeholders in an accessible way
• Experience of managing difficult stakeholders in a dynamic and fast paced environment
• Solid understanding of one or more of the finance processes (Procure to Pay. Revenue to Cash, Record to Report).
• Strong understanding of change management methodologies (e.g., Prosci, ADKAR) and their practical application.
• Experience with Oracle Cloud applications (e.g., ERP, EPM) is highly desirable.
• Excellent communication, interpersonal, and stakeholder management skills.
• Ability to work effectively in a matrix organisation and influence stakeholders at all levels.
• Strong analytical, problem-solving, and decision-making skills.
• Strong project management skills, effectively driving packages of work forward to successful completion.
• Excellent verbal and written communication skills, with the ability to tailor messages to diverse audiences.
• Proficient in MS Office products, particularly PowerPoint.
• Ensures accuracy and high-quality work through meticulous attention to detail.
• Thrives in dynamic environments, managing shifting priorities to consistently deliver exceptional results.
• Ability to work effectively in a fast-paced, dynamic environment.
• Ability to design and facilitate workshops to get the desired outcomes.
  
  

Qualifications & Experience

• Experience in change management roles, preferably within a large, multinational organisation.
• Relevant professional certifications in change management (e.g., Prosci, CCMP) is a plus.
• Experience working on a technology enabled transformation (e.g., SAP/Oracle etc).
  
  

Measure of Success

• Successful adoption of the new Oracle Cloud system within PTP, RTR, and RTC processes.
• High levels of stakeholder engagement and satisfaction with the change management process.
• Minimal disruption to business operations during and after the system implementation.
• Positive impact on overall finance transformation goals and objectives.