Fleet Co-Ordinator

Derby, England, United Kingdom

1/28/2025

About the role

Our work matters to millions. It’ll matter to you too. Join our Asset & Technology Solutions team as a Fleet Co-ordinator on the and you’ll be a big part of fascinating, complex, varied and meaningful work.

This role will be required to work cross functionally across the Hub Operations teams, delivering aspects of Operational Fleet support.

What you'll be doing

As a Fleet Co-ordinator, you will have the following responsibilities:

• Efficient sourcing of external short-term hire vehicles typically generated by gaps in the core fleet availability resulting from (but not limited to) breakdowns, extended downtime and short duration additional requirements
• Accurately capture and monitor through to resolution HGV Helpdesk incidents, working closely with the wider operations team to minimise downtime and maximise customer satisfaction
• Develop relationships with the customer and provide them with regular reporting relevant to the Service Desk function
• Provide prompt resolution to any disputes raised by the customer, liaising with all relevant parties to reach an agreed outcome, ensuring on-going records are amended to reduce the risk of repeat
• Ensure that records are maintained in compliance with the processes outlined within the Balfour Beatty Business Management System
• Support the Fleet Hub Manager with supply chain management, including attendance at planned Operational review meetings.

Who we're looking for

You will have the following:

• Strong communication, interpersonal and customer relationship skills
• Capable of prioritising your workload, ensuring you deliver what is required within the given timescales
• You will demonstrate a tenacious approach to problem solving, investigating all appropriate venues until such time that a resolution is reached.

Why work for us

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more…

About us

Asset & Technology Solutions provides innovative, safe and sustainable solutions to the Balfour Beatty projects across the UK. Our wide range of equipment and services includes HGV’s, tower and crawler cranes, piling equipment, CCTV and security services, survey services and drones, suction excavators, sweepers, modular accommodation and much more.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion

We are a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/

We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: candidaterecruitmentqueries@balfourbeatty.com