FMS (Farm Management Support) Advisor

Scotland, United Kingdom

12/10/2024

Job Title – FMS (Farm Management Support) Advisor - Lely Center Ayr

Location: Scotland

Main offices are based in Ayrshire, this position covers Scotland including Ayrshire, Aberdeenshire and Dumfries and Galloway.

Reports to: Service Manager

Hours of work: 40 hours per week

Salary range: Competitive & dependant on experience

Do you want to be part of a growing business that needs great people?

At Lely Center Ayr the Lely Center FMS Advisor supports dairy/beef farmers in their transition to automatic milking and/or feeding. This person is responsible for a correct start-up and advises the customers on how to optimise farm management as their choice by using Lely solutions throughout the customer lifecycle.

Key Responsibilities

Customer interaction and Satisfaction :

Provides before, during and after start-up guidance for robotic milking and/or feeding. Check the settings in the farm management software before, during and after the start-up period, advises on desired settings and reports. Ensures a smooth transition period and provides required trainings to the farmer and farm employees.

Promotes the use and sales of FMS Service Products to the customers.

Provides service, support and troubleshooting on farm management-related issues via multiple channels: visit, phone, teamviewer or email.

Trains and guides customers in the use of the farm management software and day-to-day robotic milking/feeding routines. Monitors the performance of the farm with help of the available dashboards, processes this data in recommendations for improvement.

Sets goals and based on that defines and executes measures to achieve the goals and give regular progress reports to the customer. Proactively build long-term relationships with customers to help them optimise their business to their choice through a coaching and advisory role.

Participates and shares knowledge during online and in person customer events and knowledge sessions with the support of marketing and sales department.

Primary contact for the customer and third parties (vets/feed advisor/consultants)

To identify sales signals on dairy farms and bring to the attention of the sales/consumables team.

Works closely with the Sales Advisor, Service Technician, Project Coordinator and Marketing Specialist.

Interacts regularly with Cluster FMS department

Stakeholder Management

Create a network of external parties such as veterinarians, feed advisors and other industry partners. Promotes the Lely values to the outside world, provide trainings, information sharing and maintaining relationships with industry partners.

Skills And Experience

Essential:

In depth knowledge and practical experience of Customer Care with an emphasis on Service offerings

Good at Building Relationships

Extensive knowledge of dairy/beef farming

Good training skills

Desirable

Knowledge of automatic milking, feeding and animal health

Extensive knowledge of Lely products

Commercial mind set

Ruminant Nutrition Knowledge

Core Competencies

Good listener, trainer and communicator with strong interpersonal skills

Self-motivated independent and disciplined individual with analytical skills

Team worker able to maintain the team spirit over long distances

Willing to travel to farms frequently and therefore able to operate flexibly for long hours

Able to get along well and be open minded with a wide range of agricultural professionals

Enthusiastic

Able to keep the overview but also pay attention to minute details.

Good IT and Microsoft office skills

Good organisational skills

Mobility Requirements

The successful candidate will be requirement to travel national and international, therefore you must:

Must hold a valid driving licence

Flexible and able to travel often

Must hold a valid passport

Applications with CV to – sharon.sloan@lelycenter.com