Franchise Engagement Manager

London, England, United Kingdom

12/4/2024

As a Franchisee Engagement Manager, you'll play a pivotal role in managing and growing relationships with our most influential franchise merchant partners. Building on the strong foundation laid by our Account Managers, you'll focus on forging meaningful connections with key franchisee groups within top brands. Your mission? Drive growth, operational excellence, and hit ambitious team goals while being a champion for both our partners and Uber.

What You'll Do

• Build Relationships: Be the go-to person for day-to-day interactions with decision-makers across your portfolio of franchise groups.
• Drive Adoption & Investment: Showcase the value of Uber's offerings with creativity and impact, securing buy-in on new products and marketing initiatives.
• Unlock Operational Wins: Identify key opportunities within your accounts and craft strategies that deliver tangible improvements.
• Partner with Cross-functional Teams: Act as the voice of the customer, working with internal teams to ensure seamless execution and alignment.
• Balance Big Picture & Details: Think strategically while staying on top of the small stuff. From big ideas to meticulous execution, nothing slips through the cracks.
• Navigate Challenges: Confidently manage tough partner conversations and work through internal roadblocks to get things done.
• Bring your Analytical A-Game: Work with analysts to uncover trends, generate actionable insights, and track the impact of initiatives.
• Lead Business Reviews: Present progress, identify opportunities, and drive adoption during key partner meetings and reviews.
  
  

Basic Qualifications

• 3+ years of experience in account management or a relevant commercial role.
• Proven success in customer-facing roles at the executive level, consistently exceeding performance metrics.
• Ability to blend business, strategy, finance, and legal concepts to navigate complex partnerships.
• Data-driven decision-making skills paired with strong business acumen.
• Ability
• Exceptional project management skills, with the ability to build and execute joint business plans with partners.
• Strong executive presence and outstanding communication skills-both written and verbal.
• A resourceful, driven, and go get it" mindset.
• Willingness to hustle, dig into the details, and prioritize what matters most.
  
  

Preferred Qualifications

• Highly self-sufficient, able to work autonomously with minimal oversight.
• Creative problem solver with a knack for thinking outside the box to resolve challenges.
• Strong analytical capabilities, translating data into actionable insights.
• Thrive under pressure with a track record of meeting tight deadlines and delivering results.