Fraud Manager

London, England, United Kingdom

9/20/2024

What You’ll Do

The Fraud/Investigation Lead focuses upon the detection, investigation and prevention of fraudulent and security related transactions occurring both internally and / or externally. They are recognised as a specialist in fraud prevention, detection and investigation maintaining fraud policies, providing expert support and guidance on fraud and investigations within the market. Typically reports to the Senior Fraud/Investigation Manager.

• Understand and manage the Vodafone’s international voice & SMS fraud risk, aligned to Vodafone leadership and external stakeholder expectations.
• In consultation with Group Entities Senior Manager, responsible for implementing a clear and transparent fraud risk strategy across Vodafone Voice & Roaming Services (VRS) in accordance with Group Policies.
• Manage delivery against agreed KPI’s between VRS and VOIS team in India, ensuring high levels of performance and engagement.
• Proactive maintenance of an effective ‘risk based’ fraud detection & prevention Fraud Management System (FMS), including the proactive use of third-party data sources. As the VRS fraud risk lead -responsible for providing advice & guidance to external customers; Local Market, Vodafone Group Entities and other areas of Vodafone business.
• Responsible for detailed data analytics’ across VRS data sets, helping identify international traffic trends and anomalies that may present commercial risks & being able to support risk based commercial decisions.
  
  
  

Who You Are

• Highly numerate, with Degree/Technical qualifications in Business Management, Commerce, Information technology, Data Analytics or similar.
• Competent keyboard skills including excel, Power BI applications, Knowledge or interest in the use of Gen AI/Machine Learning tooling , and Experience in the Telecoms or IT sector.
• Knowledge or experience of key fraud threats in an international voice & messaging environment.
• The ability to implement effective strategies and to focus on key deliverables to minimize exposure to financial loss and brand repute.
• Effective and collaborative communication skills to ensure key outcomes through engagement across all stakeholders, the ability to influence key decisions.
  
  
  

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's In It For You

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

• Discretionary yearly bonus: 10%
• Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
• Charity days: 5 days/year
• Maternity/adoption leave: 52 weeks out of whichthe first 13 weeks are fully paid followed by 26 weeks of half pay and 6 months - working 4 days, getting paid 5
• Paternity leave: 16 weeks fully paid
• Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.
• Access to: private medical, private dental, free health assessments, share save scheme
• Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan
  
  
  

Who We Are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.