Front of House Receptionist

ABOUT BREMONT

Bremont is recognised for designing and manufacturing the ultimate tool watch, making timepieces that are highly durable, reliable, and fit for purpose, whatever the environment. Bremont positions itself in the world of adventure and exploration, working with individuals across different fields who epitomise and demonstrate anything being achievable armed with the right mindset. Bremont supports and promotes this mentality and is proud to provide watches for some truly extraordinary feats of endurance that inspire us to push ourselves to achieve incredible things.

Bremont is built on a rich British heritage and the brand represents a true embodiment of the indomitable British spirit. Through sheer vision, determination, and belief, Bremont has established itself as a leading brand in the luxury watch industry. These intrinsic values form the basis for Bremont’s core message and brand philosophy.

The company manufactures its mechanical watches at scale from “The Wing”, Bremont’s 35,000 sq ft state-of-the-art Manufacturing & Technology Centre in Henley-on-Thames, England. High precision engineering, craftsmanship, technical innovation, and a distinctive design ethos set Bremont apart, combined with its unique spirit of adventure.

WORKING WITH US

We are motivated by a relentless determination to create the world’s most capable tool watches.

Our mission is to be there at the limits of possibility in adventure and exploration; we are inspired by those individuals who prove that anything is possible and epitomise our mantra… ‘Take It Further.’

We’ve therefore created an environment that supports our colleagues with this mission; embracing ‘The Spirit of the Adventurer,’ ‘The Attitude of the Adventurer’ and the ‘Focus of the Adventurer.’

The adventurer strives to push the limits of possibility with a relentless determination to achieve what others thought impossible.

We know that together we will succeed. A successful expedition relies on everyone playing their part. The power of all far exceeds that of one. At Bremont we share the load, we know that we shine brightest when we shine together.

True design and engineering brilliance simplifies and clarifies. There is no prize in complexity. Our success will come from the simplification of process and procedure. Simplify to Amplify is a core belief of our approach to brand and business.

These core values are at the heart of everything we do; fuelling personal growth and driving us towards extraordinary achievements.

At Bremont You are the Explorer… This is the Expedition… Enjoy the Adventure!

KEY PURPOSE OF THE ROLE

The Front of House Receptionist is the face of Bremont, welcoming every visitor and employee through the door. Working alongside the Lead Front of House Receptionist, this is a very important and varied position where no two days will be the same and does require someone who has previous experience within a similar setting, someone who is able to multitask and someone who can work on initiative when it is busy whilst maintaining a positive environment and encouraging other members of the reception team to provide first class client service.

KEY RESPONSIBILITIES

• Overseeing the opening and closing of the reception area of our Global HQ, The Wing.
• Leading by example as a visible Brand Ambassador for all visitors and employees.
• Greeting all visitors, booking them in, and assisting their onward experience.
• Working closely with other departments to champion a seamless service.
• Constantly striving to improve our client experience, sharing ideas with the Head of CSAT to develop this important business function.
• Assisting with inboard telephone liaison - connecting relevant calls and taking messages.
• Actioning all inbound and outbound email liaison.
• Responsible for the facilitation of booking of meeting rooms, managing robust processes to ensure that all provisions are in place and prepped for the next meeting.
• Guiding temporary receptionists so that they are aware of their daily responsibilities and to inspire them to want to become full-time/permanent.
• Assist with weekly alarm tests and trusted with Fire Marshall duties.
• Assist in setting up for events, ordering supplies and catering. Attending evening events when required, with time in lieu granted.
• Administrative duties include stationary and perishable refreshment ordering as well as managing the delivery of internal post.

PERSON SPECIFICATION

• Experience of or desire to work in a luxury and/or hospitality front of house environment is desirable.
• A passion for the delivery of exceptional client service and guest experience.
• Excellent communication skills and confidence in liaising with a wide range of people.
• A can-do attitude and a positive, flexible outlook.
• Outstanding customer service skills, serving customers in a polite, friendly, and professional manner.
• Exceptional eye for detail and a passion for finesse.
• The ability to work as a team player and on own initiative.

COMPANY BENEFITS

• 20 days holiday entitlement from the off, increasing accordingly to length of service
• Life cover
• Excellent length of service awards featuring the issuing of those Bremont timepieces we are all so proud to produce.
• Significant permanent employee discounts on Bremont Watches, with great ‘family and friends’ Sales.
• Unique retail discounts for many different brands, available both locally and online.
• Enhanced Maternity and Paternity leave.
• Wellbeing initiatives including counselling and 24/7 financial & legal advice.
• Strong support regarding time off for you partake in any commendable volunteer work.
• A day’s holiday for you to celebrate your birthday!
• We’re a sociable bunch and plan several social events throughout the year.
• Training programmes offered with a focus on career development within the company.
• A fantastic and enviable new facility in which to work, very near the town centre

WORKING ENVIRONMENT

• 37.5 hours of work per week, Monday to Friday
• Onsite at The Wing in Henley on Thames
• Working autonomously and in a team of 4
• Probation process 4 months standard
• Notice period – 1 month

INTERVIEW PROCESS

Stage 1

Interview with the hiring manager, HR and colleague on site.

Smart business attire required for onsite interview

We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes.