General Manager of Operations

Are You an Excellent Operator with a passion for efficiency?

If so, you might be the perfect General Manager of Operations for 365 Manufacturing Ltd in Coalville.

Who We Are:

Malaberg Group who are not just another company. We're a rapidly expanding direct-to-consumer innovator, creating brands that transform the lives of pets and people. Our commitment to quality and breakthrough products is what sets us apart.

What You’ll Do:

The General Manager of Operations is a critical leadership role responsible for overseeing the operational functions of food/dietary supplement manufacturing, and Logistics. This position serves as the strategic partner to the COO, ensuring health & safety and food safety standards are met/exceeded, driving operations excellence, quality and the effective implementation of operational strategies. The General Manager of Operations will drive cross-functional collaboration, lead process improvement and innovation initiatives, and cultivate a high-performance culture across all operational areas.

Key Responsibilities:

1. Strategic Leadership:

• Operational Strategy Development: Collaborate with the COO to formulate and execute comprehensive operational manufacturing and logistics strategies that aligns with the company’s goals and objectives.
• Goal Setting and Alignment: Establish clear operational goals and objectives, ensuring alignment with the overall business strategy and performance metrics.

2. Operational Oversight:

• Department Management: Oversee the management of the Production and Logistics departments, ensuring operational plans are executed effectively and efficiently.
• KPI Monitoring: Develop and monitor key performance indicators (KPIs) for each operational area, utilising dashboards and reporting tools to track performance and identify trends.

3. Process Improvement:

• Lean and Six Sigma Initiatives: Lead continuous improvement initiatives utilising Lean and Six Sigma methodologies to identify inefficiencies, eliminate waste, and enhance quality.
• Cross-Functional Process Optimization: Facilitate workshops and brainstorming sessions to foster innovative solutions and best practices across departments.

4. Cross-Functional Collaboration:

• Liaison Role: Serve as the primary liaison between the COO, operational management teams, and key cross-functional leaders (i.e Sales, CS, New Product Development (NPD), Procurement) facilitating effective communication and collaboration on strategic initiatives.
• Stakeholder Engagement: Collaborate with senior leaders in Commercial, Procurement, CS, Finance, Tech, HR, and other departments to ensure operational needs and challenges are addressed holistically.

5. Customer Experience Focus:

• Customer-Centric Initiatives: Champion initiatives aimed at improving the customer experience, leveraging customer feedback and data to inform service enhancements.
• Service Level Agreements (SLAs): Establish and monitor SLAs for Operational performance, ensuring adherence to productivity and quality standards.

6. Team Development and Leadership:

• Mentorship and Coaching: Provide mentorship and coaching to departmental leaders, fostering a culture of leadership development and accountability.
• Performance Management: Implement performance management systems to evaluate employee performance, drive engagement, and promote professional growth.

7. Budgeting and Resource Management:

• Budget Development: Collaborate with the finance team to develop and manage operational budgets, ensuring alignment with strategic priorities and financial targets.
• Resource Allocation: Optimise resource allocation across departments, identifying opportunities for cost savings and efficiency gains.

8. Risk Management and Compliance:

• Operational Risk Assessment: Identify potential operational risks and develop mitigation strategies to ensure compliance with industry regulations and company policies.
• Crisis Management: Develop and implement crisis management plans for operational disruptions, ensuring business continuity and resilience.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field; MBA or advanced degree strongly preferred.
• Experience: Extensive experience in operations management, with a proven track record in Production, Logistics, and Customer Service environments.
• Leadership Skills: Demonstrated ability to lead cross-functional teams and drive operational improvements in a dynamic environment.
• Analytical Skills: Strong analytical and data-driven decision-making skills, with proficiency in performance metrics and operational analytics.
• Communication Skills: Exceptional communication and interpersonal skills, capable of engaging with stakeholders at all levels and fostering a collaborative work environment.
• Technical Proficiency: Familiarity with ERP systems, data analytics tools, and quality management software.

Preferred Qualifications:

• Certifications: Six Sigma Black Belt, Lean Certification, or equivalent operational excellence certifications.
• Industry Knowledge: Experience in, manufacturing, retail, logistics, with a deep understanding of relevant operational challenges and best practices.
• Change Management Expertise: Proven experience in managing change initiatives and leading teams through transitions effectively.

Ready to Make a Difference?

Join 365 Manufacturing Ltd and help us deliver high-quality products that make a real difference in people's lives. Apply today and take charge of our operational success!