Global Head of Service Commercialization & Project Management

London, England, United Kingdom

12/9/2024

About Us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About SCPA

We help our customers respond to the increased demand for trust and transparency around products, assets, supply chains, and ecosystems, driving the transformation of the assurance industry. Whether certifying products, sharing claims or optimizing and decarbonizing supply chains, DNV helps companies manage risks and realize their long-term strategic goals, improving ESG performance and generating lasting, sustainable results. Drawing on our wide technical and industry expertise, we work with companies worldwide to bridge trust gaps among consumers, producers and suppliers.

About The Role

The Head of Service Commercialization & Project Management is crucial in launching new SCPA services and ensuring their success throughout their lifecycle. This role, part of the Global Sales Enablement function, focuses on coordinating New Service Development, Service Lifecycle Management, and consequent Project Management strategies.

Key responsibilities include developing and articulating the process and roadmap for service commercialization, overseeing new service development initiatives, managing services from inception to retirement, and ensuring tight project management practices to maintain KPIs, primarily.

• Development and Launch: Time to market, development cost, innovation rate, and customer feedback.
• Commercial Success: Market penetration rate, revenue growth, customer acquisition cost (CAC), customer retention rate, and profit margin.
• Retirement Efficiency: Cost, customer & business impact assessment.
  
  

The role also involves liaising with global functions like Service Line Leaders, Key Account Management, Marketing, and Innovation & Technology, and leveraging analytics to evaluate and adapt strategies. This position demands strategic thinking, operational agility, cross-functional coordination, and a strong team player to ensure new services achieve long-term success.

What we offer

There are plenty of opportunities for personal growth through our 70-20-10 philosophy (70% learning on the job, 20% coaching, and 10% training) and an individual career development plan.

Our working culture is based on respect for one another and the appreciation of work-life balance.

• A competitive salary and benefits package
• A stimulating and diverse work environment with opportunities for professional growth and development – learn from highly skilled colleagues and customers
• A supportive and friendly team of experts and innovators
• A chance to make a positive impact on the world by advancing the sustainability of the marine, offshore oil and gas and wind sectors
• Social benefits as per DNV location (local conditions apply).
  
  

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

Skills

About you

• Leadership: Ability to lead cross-functional teams and drive projects to completion.
• Communication: Strong communication skills to effectively convey project goals, progress, and issues to stakeholders.
• Problem-Solving: Proficiency in identifying issues and implementing solutions quickly and efficiently.
• Time Management: Excellent time management skills to prioritize tasks and meet deadlines.
• Technical Proficiency: Understanding of project management tools and software.
• Market Analysis: Ability to conduct market research and analysis to inform product development.
• Product Roadmapping: Experience in creating and managing product roadmaps.
• User-Centric Design: Focus on developing products that meet user needs and preferences.
• Agile Methodologies: Familiarity with agile development processes and practices.
• Cross-Functional Collaboration: Experience working with engineering, design, marketing, and sales teams to bring products to market.
  
  

Experience

• New Service Development: Coordinating with multiple organizational stakeholders to create new services that meet market needs.
• Service Lifecycle Management: Defining and monitoring key performance indicators (KPIs) across the service lifecycle, making data-informed decisions about service upgrades, iterations, or retirement.
• Project Management: Implementing robust project management methodologies to ensure timely and cost-effective delivery of services, developing detailed project plans, and monitoring project progress.
• Product Development/Product Management: Conducting market research, creating product roadmaps, focusing on user-centric design, and working with cross-functional teams.
  
  

Qualifications

• Educational Background: A Masters in Business Administration, Marketing, Project Management, or a related field, preferably within the TIC industry or regulatory and compliance driven sectors.
• Professional Certifications: Certifications in Project Management, Agile methodologies, or Product Management.
• Industry Experience: Significant experience in service commercialization, project management, and lifecycle management, preferably within the TIC industry or regulatory and compliance driven sectors.
• Analytical Skills: Ability to leverage analytics to evaluate the effectiveness of strategies, assess new service success, and adapt as needed to achieve company objectives.