Global ICT Vendor Manager

London, England, United Kingdom

11/1/2024

Who are we?

Interested in shaping skylines across the globe?

Multiplex is a premier construction company with a simple purpose: to construct a better future. As part of our team, you'll have the opportunity to help deliver some of the world's most iconic projects, supported by approachable leadership and an inclusive culture that puts our people first.

Our people are united by a common belief: that we can outperform in everything we do.

What is the overall job?

he Global ICT Vendor Manager will work closely with internal stakeholders and vendors to ensure service quality, cost-effectiveness, and compliance with contractual obligations.

Responsibilities

The Vendor Manager will collaborate to share responsibilities with the existing Global ICT Vendor Manager, including vendor relationship management, contract management, vendor selection and evaluation, performance monitoring, cost management, risk and compliance management and ensuring alignment with the company's IT and business strategies. Key responsibilities will include:

• Acting as the primary point of contact for IT vendor-related issues, ensuring timely and effective resolution.
• Facilitating regular meetings with vendors to discuss performance, contract adherence, and future needs.
• Leading the negotiation, development, and renewal of IT vendor contracts, ensuring favourable terms and alignment with business needs.
• Monitoring and manage contract compliance, including service level agreements (SLAs), key performance indicators (KPIs), and other contractual commitments.
• Ensuring all contracts are up-to-date and properly documented.
• Collaborating with internal stakeholders to identify business needs and recommend appropriate vendors.
• Conduct thorough evaluations of potential vendors, including due diligence, risk assessment, and cost-benefit analysis.
• Managing the vendor selection process, from RFP/RFQ issuance to final selection and onboarding.
• Collaborating with Service Delivery Management to track and analyse vendor performance against SLAs, KPIs, and other metrics to ensure high levels of service delivery.
• Monitoring and managing vendor-related expenses to ensure cost-effectiveness and adherence to budgetary constraints.
• Assessing and mitigating risks associated with vendor relationships, including data security, service continuity, and regulatory compliance.
• Ensuring vendors comply with all relevant legal, regulatory, and company-specific requirements.
  
  

What do I need to be successful in this role?

• Extensive experience in vendor management.
• Strong understanding of IT systems, software, hardware, and services.
• Proven experience in managing a diverse portfolio of IT vendors (including hardware, software and service providers).
• Extensive experience in negotiating and managing high value and/or complex contracts.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work collaboratively with cross-functional teams.
• Knowledge of risk management and compliance in a technology environment.
• Certification in vendor management (e.g., CIPS, ITIL) will be viewed favourably.
  

What We Offer

You will also have access to a range of holistic benefits including:

• Discretionary annual bonus, 8% company contribution pension, 25 days annual leave + holiday buy/sell options.
• Single private medical cover, employee assistance programme, and virtual GP service
• Competitive parental leave
• Several flexible benefits from season ticket loans, discounted gym memberships to a cycle to work scheme.
• Professional career development opportunities and a wealth of learning offerings through the Multiplex Learning Academy.
• An industry-leading approach to flexible work to enable better work-life balance.
  
  

A Note On Diversity

Diversity is about celebrating the ways we are all different and appreciating the unique qualities that every employee brings. We invite applications from people of all genders, cultures and walks of life. Research shows that women and people from underrepresented groups are less like to apply for roles if they don't meet every qualification. So even if you don't match all the criteria - if you are passionate about helping to construct a better future, we'd love to hear from you.

We are committed to providing a barrier-free work environment and can support with reasonable adjustments at any stage of the recruitment process. Simply inform our Talent Acquisition team during your conversation with them.