Global People Experience and Internal Communications Specialist

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

Are you passionate about driving strategic internal communications initiatives for team members to feel informed, connected, and engaged in their life at work? Do you thrive in collaborative environments where you can be a true partner to key stakeholders to make a meaningful impact?

We're looking for a talented individual to fill the role of Global People Experience and Internal Communications Specialist (9 month contract) at Costa Coffee. You'll be a key player in supporting our team members informed, connected, and engaged in their life at work through storytelling, content creation, and channel activation of operational, brand and product, cultural, and business topics, among others through our Costa Connect news centre, weekly newsletter, and small-scale change communications plans.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as a Global People Experience and Internal Communications Specialist, there’s never been a better time to join.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

We encourage trust and empower our teams to make independent decisions, valuing a can-do attitude, boldness, and the courage to drive positive change. We're looking for someone who can lead from the front and demonstrate the following:

Business Partnering:

• Be a business partner on special initiatives, projects, and change programmes advising, enabling, curating, and connecting the dots across messaging, projects, campaigns, and delivery.
• Communicate effectively with stakeholders, confidently and consistently managing expectations, providing updates on project progress, highlighting any risks/challenges, and coming with solutions.
• Understand the needs of different groups and use it to influence decisions on approaches.

Communications Planning and Delivery:

• Develop and implement communications plans for a variety of topics, utilising diverse channels and techniques to enhance employee engagement.
• Create engaging content aligned with our tone of voice to connect and inform our global support centre teams.
• Coordinate internal campaigns, including culture, engagement, and strategic updates, ensuring timely execution of multiple projects.
• Curate content for internal newsletters, intranet, and company meetings, driving alignment with Costa's purpose, values, and behaviours.

Who you are

In addition to collaborating effectively with diverse teams, we seek an outstanding communicator with persuasive storytelling abilities, and the ability to gain the trust of team members at all levels and bring the following qualities to this role:

• A proven track record of managing global internal communications in a complex organisation with several internal stakeholders.
• Strong storytelling skills to create compelling narratives to team members across the globe
• A partnership mindset and proven experience working as a business partner to a People function
• Proven experience in strategic, operational, and change communications.
• Working knowledge of communications channels for engagement with different audience groups (Sharepoint, Mailchimp, Poppulo, M365)
• A proven ability to manage multiple projects simultaneously, prioritising a variety of tasks while working to deadlines and budgets.
• A self-starter with high levels of personal self-motivation, a can-do attitude and contagious energy to deliver results, playing your part to make it happen
• A commitment to your own professional development and that of others, with Interest and curiosity in staying up to date with industry trends and best practices in internal communications (and beyond).

Location: Hybrid, Central London or Loudwater