Head of Collections & Debt Recovery

Crewe, England, United Kingdom

12/16/2024

Job Advert

Heard of us?

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Due to ongoing growth, Radius Payment Solutions is looking for a new Head of Collections, to support the Director of Collections in our divisions in UK, Ireland, and Europe. This is a key role within the department with lots of opportunity for growth.

The Department is responsible for end-to-end credit risk management across all our trading divisions in c.15 countries worldwide, with c£750m of credit lines supporting our business customers.

You will be a key member of the Credit Leadership Team, and expected to lead by example, working collaboratively with CLT peers to deliver against Credit and Group strategic goals.

This role will suit a person with a strong background in Collections & Debt Recovery, capable of rolling-up their sleeves, driving change and building new capability & leveraging technology within a diverse global Group.

The pace of growth and diversification of the Group’s products and services, along with its global footprint, provides significant opportunity for this individual to add real value and take their career forwards, fast.

Your Responsibilities Day To Day Will Be…

• Responsible for the UK’s bad debt charge, which accounts for c.30% of the total bad debt charge.
• Work closely with the Director of Collections to design & deploy a strategy that is aligned to the company’s risk appetite and growth aspirations.
• Develop and enforce comprehensive collections and debt recovery policies.
• Establish ethical guidelines for debt recovery practices working with a panel of 3rd party suppliers i.e. DCA, Legal partners.
• Whilst the role is to lead on the UK Collections portfolio, there will be a requirement to work collaboratively with the Head of Northern Europe & HO Ireland to ensure best practice approach to policy and key processes.
• The role holder will also be responsible for UK & Ireland Debt Recovery; therefore, the role holder will need to ensure a seamless and fully optimised end to end debt strategy is in place.
• Responsibility for UK & Ireland 3rd party contracts & operational management of our external partners (legal & Debt Collection Agents).
• Key to success will be a proactive approach to managing the debt strategy, starting with point-of-sale procedures, through to applying a customer lens to reduce customers repetitively falling into arears.
• Suggest and implement policy, process or procedural changes to mitigate risk, drive improvement that results in stronger financial results.
• Design & Deploy a Corporate Account Management approach to our larger customers working with internal Sales, Account Management & Commercial teams.
  
  
  

People Management and Development

• Lead, mentor & develop a high performing Collections & Debt Recovery team of c.25 colleagues.
• Establish priorities and set targets to motivate your teams to deliver against the Group and Credit’s strategic goals and objectives.
• Working alongside the Credit Leadership team create career pathways that foster talent growth across the Credit function.
  
  
  

Stakeholder Management, Departmental and Business integration

• Proactively engage relevant stakeholders both inside and outside the Credit Department to build relationships and share knowledge.
• Build strong and effective working relationships with Regional Directors in each country, proactively managing expectations and delivering against deadlines.
• Take a leading role on behalf of Collections in P&L Trading Reviews to deliver updates on Collections performance.
  
  
  

Experience / Qualifications Required

• Significant demonstrable Senior Collections experience
• Implementation of Collections & Debt recovery software, tools and strategies
• 3rd party contract management (DCA / Legal partners)
• Strong working knowledge of relevant laws & regulations i.e. FCA
• Ability to work with large data sets & demonstrate use of excel to a high standard.
• Proficient with PowerPoint & presenting to a senior team.
• Legal / Credit Management qualifications are beneficial but not essential.
• Team leadership credentials and a proven track record of leading large teams to achieve outstanding results.
• Working with credit insurance is desirable but not essential.
• Working within and managing a Credit function within a B2B environment is essential.
• European language skills are beneficial but not essential.
• European travel may be required.
  
  
  

What can you expect of us?

Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, Performance bonus (% dependent upon department), Enhanced Maternity pay, Cycle to work and Electric Car Scheme a whole host of options to support your physical, mental, and financial wellbeing.

Still curious?

If you feel we are a good match for each other, you can apply online now!

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.

N.B., we reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Department

Credit

Contract type

Permanent

Hours

37.5 hours

Salary

Competitive