Head of Credit Control and Billing

Head of Billing and Credit Control

PE-Backed IT Services (mid-market)

London-based, 2 days a week onsite

£100,000 + benefits

Stanton House is working with a PE-backed IT Services business to recruit a Head of Billing and Credit Control. This senior role is critical in ensuring accurate and timely invoicing while driving process improvements and system automation. Reporting to the Group Financial Controller, the successful candidate will play a central role in transforming current processes and overseeing team development during a period of significant change.

Key Responsibilities:

• Evaluate current billing and credit control processes, develop a roadmap for automation, and transition from manual processes.
• Collaborate with the transformation team to drive process improvements, system implementations, and best practices.
• Lead and develop a team of credit controllers and billing specialists, fostering a high-performance culture.
• Oversee the end-to-end billing and cash collection processes, ensuring accuracy, timeliness, and process efficiency.
• Work closely with division account managers to ensure timely billing and post-billed collections while managing stakeholder expectations.
• Ensure the monthly billing cycle is completed accurately and promptly to support a quicker month-end close.
• Manage cash collections and contribute to the short-term weekly cashflow forecasting process.
• Develop policy and process documents to promote knowledge sharing within the billing and credit control teams.
• Oversee the customer ticketing system and work to reduce outstanding tickets.
• Serve as the primary contact for billing and credit control during audits.
• Drive a culture of continuous improvement through process reviews, KPI development, and regular performance tracking.

Candidate Requirements:

• Proven experience in billing within telecoms or similar industries.
• A track record of managing, developing, and retaining high-performing teams during significant periods of change.
• Experience leading system migrations, implementing automated solutions, and reducing manual processes.
• Strong knowledge of collections and debt recovery strategies, with evidence of reducing debt balances in prior roles.
• Familiarity with cashflow forecasting, predicting billings, and managing cash collection expectations.
• Exceptional communication and team-building skills, ensuring close collaboration between billing and credit control teams.