Head of Network Provision

Summary

Salary: Competitive salary and package

Grade: 4

Reporting Line: Head of Retail Operations

Contract Type: 12 month FTC

Location: National

What to expect

Here at the Post Office we’re steeped in tradition, but we’re going places. We’ve been the anchor of UK communities for centuries and that isn’t going to change any time soon. We are Everybody’s Business.

As part of our dedication to the service Postmasters provide their communities, our Network Provision team play a vital role in ensuring the number of functioning Post Offices stays consistent. As Head of Network Provision you will have direct management responsibility for a team of eight Managers responsible for the teams that approach and support new Postmasters as well as project managing the installation of new services.

Responsible for the delivery of the business strategy including operations and retention, you will be given the opportunity to review our processes and procedures to identify areas where efficiencies can be delivered and propose strategic changes. You will work collaboratively with stakeholders including local businesses, MP’s and our Executive team as you take ownership of the national function.

As this 12 month role is national there will be plenty of travel involved as you work collaboratively with the wider field teams including Regional and Area Managers, Press Office and Network Design team.

What we can do for you

Our people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive:

• 27.5 days annual leave that increases with tenure
• Up to 18% on target bonus opportunity
• Car allowance
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities

At Post Office our commitment to embracing diversity extends beyond just words, we actively foster an inclusive workplace culture that values the unique perspectives and contributions from all colleagues. We believe that Equity, Diversity, and Inclusion is not only important but essential to our success and growth; our priority is building a business that represents the communities we serve across the nation. We are an equal opportunity employer, and we embrace our employees’ differences; Post Office wants people from all walks of life working here and we welcome your application. That’s how we build Everybody’s Business

What you'll need to succeed

• Highly developed leadership skills and management experience
• Experience managing a National Operations team within Retail
• Passion for great Customer Service and a desire to drive excellence
• Ideally an understanding or experience working within a Franchise environment

About us

Post Office is a community staple. We’re trusted. We’re relatable. We’re reliable. We’re steeped in tradition. But we’re on a journey of transformation. We’re focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we’ve always been proud of – and we need fresh talent to help make it possible.

We’re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve – a purpose that guides us forward, no matter what. We’re looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody’s Business.