Head of Wholesale Operations - 12 month FTC

Drive and own the successful launch of overseas B2B fulfilment operations ensuring first time success and a stable platform to build on for the future.

Principal Accountabilities

• Develop cross-functional framework between all stakeholders to ensure clear ownership and streamline processes.
• Establish basic S&OP and chair regular meetings to ensure all stakeholders are up to date and on track.
• Chair wash-up meetings at the end of the fulfilment cycle to ensure relevant improvements are made and documented.
• Ensure all cross-functional process flows documented to a high standard.
• Work with Sales to assess existing and develop new tools for sales pipeline planning, ensuring that all customer requirements are reviewed and understood well in advance of shipping.
• Make recommendations around gaps in existing ERP for use in a medium-term systems migration.
• Collaborate closely with the rest of the Logistics department to ensure smooth order fulfilment.
• Run tenders for fulfilment partners as needed.
• Partner with Legal, Production and Finance to ensure compliance with overseas legislation and tax obligations.
• Partner with Finance and Sales to ensure the correct inputs are provided for the cost-modelling of new customers.
• Act as key subject matter expert and escalation point for B2B activities, offering advice on best practice on operational strategy.

Competencies

• Stakeholder management across multiple levels.
• Excellent communication and collaboration skills.
• Project management / organisational skills.

Personal Qualities and Experience

• Strong experience in B2B in a supply chain-related senior management role.
• Familiarity with operational and planning tools and systems in wholesale environments.
• Dynamic and hands-on, willing to get stuck in as required.
• Excellent problem-solving abilities and a proactive approach to tackling challenges in a start-up setting.