Head Veterinary Receptionist

Plymouth, England, United Kingdom

12/20/2024

We have a fantastic opportunity for a Head Receptionist to join our team here at Woodlands Vets!

As a Head Receptionist, you will provide a friendly and efficient service to our clients and their animals. We are a professional and personable team working in a very challenging and busy environment, which makes the role varied, interesting and no day is ever the same!

Location: Plymouth and Ivybridge

Contract: Permanent

Hours: 40 hours per week

Shift Pattern: Monday – Friday between 08.00 – 19.00 including some Saturday cover

About The Role

Day-to-day duties of the role will include:

• Leading and managing the Reception team
• Ensuring smooth running of the practice Reception and a welcoming front of house
• Attending leadership meetings
• Implementing changes and new processes and training the team
• Scheduling staff rotas including arranging holiday and sickness cover
• Monitoring and maintaining high customer service standards
• Completing Reception team 1-2-1's and being the first point of contact for the team
• Responding to client queries and complaints
• Assisting with debt control
• Adhering to company policies and procedures to achieve key performance targets, client satisfaction and engagement
  
  

What We're Looking For In Our Head Veterinary Receptionist

• Previous Receptionist experience is essential, veterinary experience is a plus!
• Strong leadership skills and experience managing a team would be highly beneficial
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent organisation skills
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems
  
  

What We Can Offer You

Salary: £23,800 - £29,000 depending on experience and skills.

Benefits

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

• Salary will be in line with the National Minimum Wage
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays
• Staff discount scheme on Veterinary bills and products
• A range of health benefits including private healthcare
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and more! Or, if easier, you can find a full list by clicking the link here: CVS Employee Benefits
  
  

Please do not delay in submitting your application for this role. With some roles that are urgent or receiving high volume of applicants, we may interview and conclude the process prior to the closing date of the advertisement.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

To apply for this position please click 'Apply Now'.