Holiday Inn - Night Supervisor
Company
Location
Belfast, Northern Ireland, United Kingdom
Posted At
12/15/2024
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Please contact: hello@huntukvisasponsors.com
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Description
Apply now Andras Hotels - Holiday Inn Belfast City Centre Belfast Share
Holiday Inn - Night Supervisor
About Us
Andras Hotels is Northern Irelands largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the job?
The Night supervisor is instrumental in overseeing the running of the hotel from sunset to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained. As a Night supervisor particular emphasis is placed upon maintaining the security of the hotel and you may at times assist other departments to ensure an excellent service is provided to our guests.
Hours
40 Hours per week
What we Offer?
Discounted Hotel Rates across 000s of hotels worldwide for employees and for family and friends
Health Care Cash Plan
Diamond membership of Kingsbridge Hospital Group
Enhanced Pension Scheme
Enhanced Maternity Pay
Enhanced Paternity Pay
Cycle to work
Recruit a friend scheme
Employee Appreciation and Social Events
Employee of the Month Award
£20 for completion of FLOW training
Increased Annual leave with service
Discount at Bodyscape Employee rate and family and friend rate
Cyrospa discount rate at Bodyscape
Communication and advice on Health and Wellbeing
Andras Academy Training and Development Programs and progression opportunities within the Andras Hotels Group
Work for globally renowned Hotel Brands
Reward Club Incentive Scheme
Hotel Incentive scheme
Apply now Back to jobs Important Information Location: Holiday Inn Belfast City Centre, Holiday Inn, 40 Hope Street, Belfast, Northern Ireland, County Antrim, BT12 5EE Date Posted: 15th November 2024 Closing Date: 29th November 2024 Industry: Hospitality Job Type: Full time Salary: £13.23 Hourly Documents 230201 Night Supervisor.docx
About The Role
Your day to day
Front Office
Achieve individual and departmental targets and objectives
Welcome guests in a friendly, prompt and professional manner recognising Loyalty Club Members and returning guest.
Check in/check out guests according to procedure, issue room keys, provide information on hotel services and room location.
Answer the telephone in a prompt and courteous manner.
Up- sell services to maximise hotel revenue
Promptly resolve customer issues, requests and enquires
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up
Accurately process cash and credit card transactions using established procedures
Be full conversant and comply with the Health and Safety procedures of the hotel.
Immediately report any Health and Safety incidents, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty#
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Good local knowledge enabling you to provide information to guests of local tours, attractions etc.
Run nightly reports from hotel software as per hotel standard
Complete necessary reports required by management to agreed standard
Reconcile F&B and Reception tills and floats in accordance with agreed procedure and lodge money accordingly
Act as Duty Manager in the absence of Night Manager to oversee the smooth operation of the hotel at night so that all tasks are completed by the Night Team to a high standard and in a timely manner.
Food and Beverage
Achieve individual and departmental targets and objectives
Play a crucial part in the day-to-day setting up of breakfast which will include cooking and cleaning ensuring the breakfast area is set to brand standards
Serve food and beverages to the standards set out by the hotel at all times.
Follow the food and beverage sequence of service set out by the hotel at all times.
Ensure that adequate preparation is carried out
Prepare and serve food as per the 24 hr snack menu
Be responsible for the cleanliness of all equipment used to serve guests
Demonstrate service attributes in accordance with industry expectations and company standards including attentiveness, anticipation, accuracy and maintaining high levels of knowledge about the products and services offered by the hotel.
Participate in any training sessions, briefings and meetings as and when requested.
Complete end of day procedures including till conciliation
Safety and Security
Responsible for the safety and security of the guests and maintenance of the hotel at night
Perform regular night-time walks around the hotel
Ability to carry out basic first aid when required
Perform the role of the hotel fire warden and any associated duties
If required deal with difficult guests
Make contact with police/ambulance and other emergency services if required
Remove potential hazards where appropriate to ensure the hotel is a safe environment
Other
Clean and set up conference / meeting rooms as and when required to brand standard
Clean public areas and hotel entrance
Perform minor maintenance tasks as and when required
Receive goods as per procedure and ensure correct storage
Perform housekeeping duties if and when required
You will be expected to adopt the hotel brand behaviours
What you will need
Required criteria
Andras Hotels
We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We're the city's largest hotel group approaching 1000 bedrooms in the city.
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.
We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfasts largest hotel group with 1000 bedrooms in the City.
Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Andras Hotels is Northern Irelands largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.
We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.
We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Our Benefits
What we offer
Health insurance
Vacation, Paid time off
Retirement plan and/or pension
Office perks
Employee development programs
Gym membership or wellness programs
Cycle to work
Referral bonus
Competitive salary
Preferential room rates
Family and friends rates
Long service recognition
Free meals during shifts
Free parking or Discounted parking
Wellbeing Scheme
Work With Charities
Social Opportunities
Employee of the Month
Employee Recognition Scheme
Holiday Inn - Night Supervisor
About Us
Andras Hotels is Northern Irelands largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the job?
The Night supervisor is instrumental in overseeing the running of the hotel from sunset to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained. As a Night supervisor particular emphasis is placed upon maintaining the security of the hotel and you may at times assist other departments to ensure an excellent service is provided to our guests.
Hours
40 Hours per week
What we Offer?
Discounted Hotel Rates across 000s of hotels worldwide for employees and for family and friends
Health Care Cash Plan
Diamond membership of Kingsbridge Hospital Group
Enhanced Pension Scheme
Enhanced Maternity Pay
Enhanced Paternity Pay
Cycle to work
Recruit a friend scheme
Employee Appreciation and Social Events
Employee of the Month Award
£20 for completion of FLOW training
Increased Annual leave with service
Discount at Bodyscape Employee rate and family and friend rate
Cyrospa discount rate at Bodyscape
Communication and advice on Health and Wellbeing
Andras Academy Training and Development Programs and progression opportunities within the Andras Hotels Group
Work for globally renowned Hotel Brands
Reward Club Incentive Scheme
Hotel Incentive scheme
Apply now Back to jobs Important Information Location: Holiday Inn Belfast City Centre, Holiday Inn, 40 Hope Street, Belfast, Northern Ireland, County Antrim, BT12 5EE Date Posted: 15th November 2024 Closing Date: 29th November 2024 Industry: Hospitality Job Type: Full time Salary: £13.23 Hourly Documents 230201 Night Supervisor.docx
About The Role
Your day to day
Front Office
Achieve individual and departmental targets and objectives
Welcome guests in a friendly, prompt and professional manner recognising Loyalty Club Members and returning guest.
Check in/check out guests according to procedure, issue room keys, provide information on hotel services and room location.
Answer the telephone in a prompt and courteous manner.
Up- sell services to maximise hotel revenue
Promptly resolve customer issues, requests and enquires
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up
Accurately process cash and credit card transactions using established procedures
Be full conversant and comply with the Health and Safety procedures of the hotel.
Immediately report any Health and Safety incidents, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty#
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Good local knowledge enabling you to provide information to guests of local tours, attractions etc.
Run nightly reports from hotel software as per hotel standard
Complete necessary reports required by management to agreed standard
Reconcile F&B and Reception tills and floats in accordance with agreed procedure and lodge money accordingly
Act as Duty Manager in the absence of Night Manager to oversee the smooth operation of the hotel at night so that all tasks are completed by the Night Team to a high standard and in a timely manner.
Food and Beverage
Achieve individual and departmental targets and objectives
Play a crucial part in the day-to-day setting up of breakfast which will include cooking and cleaning ensuring the breakfast area is set to brand standards
Serve food and beverages to the standards set out by the hotel at all times.
Follow the food and beverage sequence of service set out by the hotel at all times.
Ensure that adequate preparation is carried out
Prepare and serve food as per the 24 hr snack menu
Be responsible for the cleanliness of all equipment used to serve guests
Demonstrate service attributes in accordance with industry expectations and company standards including attentiveness, anticipation, accuracy and maintaining high levels of knowledge about the products and services offered by the hotel.
Participate in any training sessions, briefings and meetings as and when requested.
Complete end of day procedures including till conciliation
Safety and Security
Responsible for the safety and security of the guests and maintenance of the hotel at night
Perform regular night-time walks around the hotel
Ability to carry out basic first aid when required
Perform the role of the hotel fire warden and any associated duties
If required deal with difficult guests
Make contact with police/ambulance and other emergency services if required
Remove potential hazards where appropriate to ensure the hotel is a safe environment
Other
Clean and set up conference / meeting rooms as and when required to brand standard
Clean public areas and hotel entrance
Perform minor maintenance tasks as and when required
Receive goods as per procedure and ensure correct storage
Perform housekeeping duties if and when required
You will be expected to adopt the hotel brand behaviours
What you will need
Required criteria
- 6 months experience in similar role
- Experience within a customer service role
- Basic level of IT proficiency
- Must have a clear understanding of speaking and understanding English.
- Experience within the Hospitality Industry
Andras Hotels
We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We're the city's largest hotel group approaching 1000 bedrooms in the city.
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.
We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfasts largest hotel group with 1000 bedrooms in the City.
Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Andras Hotels is Northern Irelands largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.
We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.
We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Our Benefits
What we offer
Health insurance
Vacation, Paid time off
Retirement plan and/or pension
Office perks
Employee development programs
Gym membership or wellness programs
Cycle to work
Referral bonus
Competitive salary
Preferential room rates
Family and friends rates
Long service recognition
Free meals during shifts
Free parking or Discounted parking
Wellbeing Scheme
Work With Charities
Social Opportunities
Employee of the Month
Employee Recognition Scheme
Advertise with us.
Please contact: hello@huntukvisasponsors.com
Please contact: hello@huntukvisasponsors.com
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