HR Operations - Employee Services Functional Lead

London, England, United Kingdom

11/15/2024

Are you ready to make your mark as part of our Global HR Operations team? Then you’ve come to the right place. At White & Case, we’ll support you, give you responsibility and welcome you as an integral member of our diverse, international team from day one.

The Manager, HR Operations - Employee Services is now fully dedicated as the Functional Lead for core HR processes during our multi-month Employee Experience Program (EEP) and the implementation of Workday and ServiceNow HR.

This temporary cover position will collaborate with the EEP project team, HR Business Partners, HR Information Systems, HR Operations Delivery, and other HR specialists to enhance employee experience through exceptional HR service provision. The role will focus on establishing service standards, ensuring global consistency, and improving service efficiencies for HR clients, including employees, partners, business operations, and HR Centres of Expertise.

The Global HR Operations team comprises dedicated professionals worldwide, committed to delivering top-tier HR processes that support the employee value proposition and business strategy. As a trusted advisor to business services teams across all locations and functions, you will provide advice and implement changes to help our teams excel and deliver outstanding client service, gaining a broad range of experience for your career.

Key Responsibilities

As the Employee Services Functional Lead cover, you will be the subject matter expert for employment and life cycle processes. Your role is to equip employees and the HR Business Partnering team with the tools needed to deliver high-quality Employee Experience.

• Managing the Core HR processes functional stream, including scoping, planning, delivering, tracking, and reporting against milestones with Centres of Expertise and HR Business Partnering
• Determining requirements and functional design with stakeholders to ensure business needs are accurately captured, understood, and delivered
• Collaborating with the EEP project team, HRIS, and HROD to shape process and support requirements, including creating end-to-end process documentation.
• Managing the impact of local/jurisdictional requirements on processes, balancing global consistency with local relevance in partnership with the HR Compliance and Governance Manager
• Identifying risks and tracking mitigating actions, escalating as appropriate, including those related to shared resources and data privacy