HR Services Assistant

Role Summary

The HR Assistant operates as the ‘front line contact’ of the HR Services team in the Manchester office and will be responsible for key new joiner activity across the firm. This role will be the first point of contact for HR related queries including on-boarding, pre-employment checks, performance management, secondments, leavers, retirements, long service awards and renewal of fixed term contracts.

Key Responsibilities

• Responding to telephone, email and on-line enquiries and providing answers; managing the enquiry from initial contact to closure and ensuring a high level of customer service.
• Providing transactional processing and administration for all main HR processes.
• Providing external correspondence to include, references mortgage/rental applications and business visa letter.
• Updating documents in response to new legislation or policy changes.
• Updating and maintaining accurate information on the firm’s HR System (Workday) and other filing systems.
• Building and maintaining effective relationships with the other members of the HR team.

About you:

You will have proven customer service experience within a professional or commercial environment. You'll be highly motivated and embrace teamwork in order to achieve KPI targets and you will be confident sharing suggestions for continuous process improvements.

Inclusion

Freshfields is an equal opportunities employer and all applications received by the firm will be considered on the basis of their merit alone. We welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing.

Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case-by-case basis and take a number of factors into account (eg the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.

Please let us know if you require any support or adjustments to be made in order to submit your application to Freshfields.