Improvement Analyst

Improvement Analyst

ScottishPower, St Vincent Street, Glasgow. G2 5AD

Salary from £29,995 plus benefits

Flexible Working Pattern

Permanent/Full Time

Closing Date: 13th December 2024

Help us create a better future, quicker

The role of Improvement Analyst sits within the Customer Business Centre of Excellence, reporting to the Change Management Manager. The Improvement Analyst provides support and quality controls to the Customer Business change and incident management processes, particularly SAP and Cloud Based application platforms.

The Improvement Analyst will implement COE process improvements and provide expertise regarding SAP change management processes which support day-to-day operations. To ensure that the business solution performs effectively, the Improvement Analyst will provide coaching and training to team members on agile principles and facilitate agile ceremonies such as daily stand-ups, sprint planning, retrospectives, and reviews. They will provide expertise to improve planning, incident and change processes, and support internal and external audits to ensure compliance with all stipulated controls.

What you’ll be doing

Identifying issues through control reporting and analysis, producing change controls or incidents as necessary, the Improvement Analyst will input business/technological expertise to inform decisions on solution requirements.

The Improvement Analyst will be required to participate with Business and IT demand to identify and prioritise business requirements, develop business cases and be responsible for the project management of recommended solutions through to successful implementation with effective process controls in place.

Additional responsibilities of the Improvement Analyst will include:

• Supervise and provide direction to CoE staff and external Contractors/Consultants
• Support in efforts to manage business stakeholders
• Manage working relationships with key business users for respective processes
• Identify SAP best practices
• Recommend and initiate improvement activity
• Design, specification, test, and implementation of changes to business processes
• Definition and roll-out of standards and templates
• Maintaining suitable documentation

What you’ll bring

• Knowledge/experience of the Utility industry
• Strong communication skills
• Experience of project delivery
• Business Analysis qualification/experience
• Project Management qualification/experience
• Knowledge of agile methodologies and proven experience in delivering projects using agile practices

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

• 36 days annual leave
• Holiday Purchase – perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers – save more and spread the cost of your technology purchases
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.