Information Technology Operations Manager

Information Technology Operations Manager

Are you passionate about IT operations, consultancy, and team leadership?

Do you excel in delivering high-quality technical solutions while optimizing the efficiency of IT systems and processes?

If so, we have an exciting opportunity for you!

Key Responsibilities:

• Lead & Develop: Oversee the operations of our regional Technical Consultant team, ensuring consistent performance through regular contact, monthly 1-to-1s, and Performance Development Reviews (PDRs).
• Optimise IT Operations: Drive operational efficiency by implementing and refining processes, workflows, and technology that enhance our service delivery.
• Empower Growth: Identify and coordinate technical training programs that equip the team with skills to manage evolving operational challenges.
• Foster Collaboration: Host team meetings to share critical updates, operational insights, and foster a strong, collaborative environment.
• Quality Assurance: Conduct Quality Control reviews of Technical Consultant documentation, ensuring compliance with industry best practices and operational standards.
• Client Engagement & Operations: Provide on-site IT consultancy and operational management for key clients, ensuring their systems run smoothly and efficiently.
• Recruitment & Team Building: Lead the recruitment of top talent with the right skills to support high-level IT operations and consultancy.
• Strategic Operations Contributions: Participate in Lead Consultants meetings to contribute to the business’s operational strategy and long-term technical vision.
• Service Auditing & Operations Oversight: Shadow team members to audit services, ensuring high-quality and operational excellence.
• Technical Support Escalation: Serve as the key escalation point for complex operational and technical issues, guiding the regional team in delivering top-tier support.
• Client Solutions & IT Projects: Work directly with clients to deliver tailored IT operational solutions and oversee the management of complex IT projects from concept to completion.

Your Skills & Experience:

• Proven experience managing teams, ideally within an IT Managed Service Provider (MSP) environment, with a focus on operational leadership.
• Strong background in delivering IT consultancy services, with expertise in managing Microsoft 365 and Azure platforms within an operational framework.
• Proficient with server hardware, operating systems, hypervisors, and networking equipment, ensuring seamless operations across multiple environments.
• Commitment to self-development, ideally working toward Microsoft Expert-level certifications, with a focus on operational excellence.
• Excellent troubleshooting and operational problem-solving skills.
• Strong communication abilities, able to convey complex technical issues to both technical and non-technical stakeholders.
• Approachable, supportive, and adaptable, particularly when responding to the needs of the team and clients in fast-paced IT operations environments.

What’s in it for you?

• Be a key player in a forward-thinking team where your leadership and operational expertise truly matter.
• Opportunities to work with cutting-edge technologies and continually improve operational processes.
• Competitive salary and benefits package.

If you're a dynamic IT professional with a passion for operational leadership and a drive for excellence, we want to hear from you!

Apply today to become a pivotal part of our growing team!