Information Technology Support Specialist

DP World in the UK is at the heart of Europe’s trading future, providing the right trading infrastructure, smart logistical solutions, and the benefits of freeport status to our customers.

We are currently recruiting in our Technical Support Services Team for an IT Support Engineer. Our successful candidate will work within a technical support team of level 2.5 IT engineers.

At DP World we operate across various European locations to support in excess of 250 sites with a focus on the full range of standard hardware and software across the business. The team will at times provide support for day-to-day activities, new business launches and project activities, as well as dealing with product lifecycle refresh and deployment across the business. The Teams primary objective is to ensure maximum value is obtained from our application and hardware estate, whilst also ensuring the team are being proactive in looking at emerging technologies and applications.

The role requires a high level of technical ability and a particular focus on migrating multiple business units to a new singular domain within the EMEA region. This role will require high levels of travel within the region; at times 100% of working hours will be spent on-site in order to efficiently perform work on this project. You will be expected to productively and efficiently organise your time, workload and travel plans, submitting expense reports within policy and on-time.

In addition to your primary responsibilities, you will also need to work closely with the other infrastructure management teams to ensure seamless rollout of new solutions and implementation of the standards they define.

Location: Office based in the Midlands, with 50% need to travel to surrounding sites and Europe

Hours: Monday – Friday 40 hours per week

Contract: Permanent

How you will contribute

Maintain and inform

• Proactively monitor the security position of DP World assets
• Provide concise and accurate regular reporting on patch levels, operating system versions and third party software updates
• Maintain awareness of current threats and vulnerabilities and highlight potential areas for improvement

Support

• Carry out work and implement standards as established by the System and Network Engineering Teams in regard to planning and supporting the plants in the areas of Desktop, WAN, LAN , Servers, and Disaster Recovery
• Provide second level diagnostic support along with the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers

Projects and Launches

• Provides onsite support for new site launches when required
• Provides onsite support for server / network refreshes
• Supports other projects as required
• Provide resources and individual support to project teams for critical DP World group projects

Site level standards and interaction

• Clearly communicate requirements across the team on expectations around site level standards ensuring compliance and reporting issues so they can be tracked and resolved.
• Builds and maintains relationships with stakeholders at all levels, communicating IT activities and issues happening at their site, respecting local customs and governance.

What you will bring

EXPERIENCE

• Minimum three years’ experience working in a time-bound complex IT support environment.
• Have experience of international travel and working with alongside individuals from a variety of backgrounds and of multiple nationalities.
• Have awareness of infrastructure technologies; Azure, Virtualisation, Office 365, Windows Server, Active Directory, Web Forwarding Proxying.
• Experience with domain controllers, user/group management, and security policies in a Windows Server environment.
• Knowledge of DNS setup and troubleshooting across different platforms, including A records, CNAME records, MX records, and TTL settings.
• Experience with domain migration tools such as Microsoft's ADMT (Active Directory Migration Tool), PowerShell scripting, or third-party migration solutions is desirable.
• Understanding of network protocols, TCP/IP, VPN configurations, and troubleshooting networking issues during migration.
• Experience migrating between domains or between on-premises and cloud environments.
• Experience with legacy infrastructure that may need special attention during migration (e.g., old applications and networks)
• Experience in managing and documenting changes during the migration to ensure compliance with organisational policies.

QUALIFICATIONS

• ITIL foundation qualification is desirable, but not essential.
• Prince 2 Foundation qualification is desirable, but not essential
• Tanium Certified Operator qualification is desirable, but not essential

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.