Infra. Technology Specialist (Incident Mgt, Change Mgt and Chatbots)

This is an excellent opportunity for Infra. Technology Specialist (Incident Mgt, Change Mgt and Chatbots) professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost.

Responsibilities

• To implement and manage Change Life Cycle Management processes to ensure smooth transitions and minimal disruptions.
• To provide expertise in AI enabled chatbot technologies to enhance customer support and service efficiency.
• Manage and maintain networking infrastructure to ensure optimal performance and connectivity.
• To Lead incident management efforts to quickly resolve issues and minimize downtime.
• Responsible to supervise the service desk team to provide timely and effective support to end-users.
• Utilize Service Now for efficient IT service management and workflow automation.
• Administer Windows systems to ensure security, stability, and performance.
• Collaborate with cross-functional teams to identify and address IT infrastructure needs.
• Develop and implement strategies to improve IT service delivery and customer satisfaction.
• Responsible to Monitor system performance and implement necessary upgrades and patches.
• Ensure compliance with IT policies and procedures to maintain a secure and reliable environment.
• To provide technical guidance and support to team members and stakeholders.

Required Skills

• Possess a strong background in Change LifeCycle Management with proven experience in managing transitions.
• Should be expertise in Change LifeCycle Management, AI enabled chatbot, Networking, Incident Management, Service Desk, Service Now, and Windows.
• Demonstrate expertise in AI enabled chatbot technologies and their application in customer support.
• Have extensive knowledge of networking principles and best practices.
• Show proficiency in incident management and the ability to resolve issues promptly.
• Exhibit strong leadership skills in managing service desk operations.
• Be well-versed in using Service Now for IT service management.
• Have solid experience in administering Windows systems.
• Nice to have experience in Metering Management and Field Service Management.

At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration, and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers.

You will be joining a network of some of the most creative, innovative, and dedicated people in the industry with ample opportunities to learn and develop your career.

Our Associates are chosen for their attitude, skills, knowledge, and enthusiasm but above all, their belief that anything is possible.

Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership.