Inquiry Supplier Relationship Manager

Summary

Salary: Competitive salary and package

Grade: 3A

Reporting Line: Inquiry Operations Director

Contract Type: Fixed Term Contract

Location: London

What to expect

Here at the Post Office, we’re steeped in tradition, but we’re going places.

This is an exciting opportunity within the Post Office’s Inquiry team at a time when we are working hard to ensure that the next chapter of POL’s history is a bright one.

As the Inquiry Supplier Relationship Manager, you will join us on our journey and undertake a valuable role responsible for managing strategic supplier relationships between the Post Office and the inquiry external legal providers. Responsible for managing strategic supplier relationships between POL and key external service providers, and our three key external legal advisers. Take on oversight of later stages of transition of work between strategic legal partners to deliver smooth transition to the new provider. Responsibility for leading on all relationship and contractual issues and renewals with these firms. Own the successful resolution of any issues escalated by POL stakeholders, the Inquiry programme team, or the suppliers. Your responsibilities will require you to support Programme and Finance colleagues in managing the significant spend under each of these contracts. Managing the tracking of suppliers’ compliance with service levels and the provision of MI and responsible for engaging with MI and ensuring we are receiving the appropriate level of service under the contract. Ensuring POL maximises the contractual levers it has put in place in its contracts to control service levels and spend.

What we can do for you

Our people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive:

27.5 days annual leave that increases with tenure

Up to 18% on target bonus opportunity

Car allowance

Generous pension contribution

Life assurance

Income protection after 12 months service

Full support from our employee assistance programme and access to our employee benefits platform

Ever-evolving learning and development opportunities

At Post Office our commitment to embracing diversity extends beyond just words, we actively foster an inclusive workplace culture that values the unique perspectives and contributions from all colleagues. We believe that Equity, Diversity, and Inclusion is not only important but essential to our success and growth; our priority is building a business that represents the communities we serve across the nation. We are an equal opportunity employer, and we embrace our employees’ differences; Post Office wants people from all walks of life working here and we welcome your application. That’s how we build Everybody’s Business.

What you’ll need to succeed

You will be passionate about joining the Inquiry team that is part of a transformation at the Post Office and managing the key relationships in place today and continue to build stronger lasting relationships into the future.

You will:

• Build and maintain positive relationships with key external suppliers and manage multiple stakeholder requirements.
• Experience as a relationship manager in ideally a legal or professional services environment with excellent communication and problem-solving skills.
• Experience of managing high value supplier contracts and accountability for monitoring supplier performance.
• Ability to demonstrate financial acumen and experience of forecasting and tracking key account metric.
• Proven Executive and Board level experience in developing high quality and concise briefings for Senior stakeholders.

About us

Post Office is a community staple. We’re trusted. We’re relatable. We’re reliable. We’re steeped in tradition. But we’re on a journey of transformation. We’re focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we’ve always been proud of – and we need fresh talent to help make it possible.

We’re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve – a purpose that guides us forward, no matter what. We’re looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody’s Business.