Internal Communications & Engagement Manager

London, England, United Kingdom

9/20/2024

Location - Hybrid role with 3 days in London Head Office

Reporting to - Head of Learning and Development

Overview

Working with People Director and Head of Learning and Development to place internal communications at the heart of colleague engagement. Owning the execution of the communication strategy across all our global sites, including Retail Stores, Head Office functions, and Distribution Centres. Bringing our colleagues together through informed and engaging communication, and activity that positively impacts their engagement. Including keeping the business strategy alive through regular communication and updates with our colleagues.

You will develop and execute the annual plan for colleague communications by audience, delivering engaging with timely comms. Showcasing innovative thinking, and creativity utilising social media platforms to drive increased engagement across multiple channels.

Creating strong relationships with varied business stakeholders across all levels including Senior Leadership Team, and wider business experts, you will drive advocacy from within, championing our communications, and engagement approach.

In this role you would be empowered to make it happen, by supporting communications on projects such as D&I, Charity, Engagement Surveys, and Well-being. You will be the main lead on other communication & engagement initiatives, helping to shape our colleague experience.

What You'll Be Doing

• Developing and implementing the global internal communications plan. With the intention to inspire, inform and engage our colleagues.
• Reviewing and developing processes and communication channels, using innovative and creative approaches to engage and support more effective comms across our global business, including multiple languages to support the global audience.
• Managing a Content Creator to ensure innovative assets are created for multipurpose platforms (e.g. Tiktok, LMS, Store platform, Teams) with all assets showcasing the brand image.
• Working with the Executive team to create a regular cascade of key business comms, including our CEO and Founder to create a more visible leadership message to our colleagues.
• Working closely with our Senior Leadership team to endorse an ambassador approach to comms and engagement.
• Setting the brand tone of voice for internal comms with a focus on agreeing the agenda to ensure communication is proactive rather than reactive.
• Collaborating with Marketing & PR to ensure our internal tone of voice is aligned with how we communicate externally with customers.
• Delivering the day-to-day internal comms activity with support from the people team, creating visibility of key activity across the business.
• Ensuring all comms, including policies and procedures are consistent across the business. Creating one version of the truth within our LXP communications system.
• Planning and leading the Social Committee for smooth running of annual company events e.g. Head Office Summer Party, Retail Conference.
• Working with the Retail Operations team to create the framework for specific store communications including messaging, frequency, tools, and creative content.
• Working with L&D to create a learning and communication 'in one flow' approach. Upskilling colleagues' understanding of their roles and the business supporting the customer experience.
  
  

We'd love to meet someone with

• Retail communication experience (4 years+)
• Experience of leading an engagement survey across multi site & multi brand business
• Strong content creation experience
• Understanding of multi platform approach
• Strong copywriting & editorial skills
• Experience in managing multiple stakeholders
• Understands brand and experience in consistently maintaining brand messaging
• Creative thinker
• Proven experience in a fast paced environment
• Able to work in an agile environment
  
  

What’s in it for you?

• Competitive salary and benefits package
• Holiday allowance
• 50% staff discount & 25% for family and friends
• Pension scheme
  
  

In 1997, we launched Mountain Warehouse to make the outdoors accessible to everyone by offering value for money product and exemplary customer service.

The outdoor industry had become very jargon heavy and we wanted to create a brand that would cater to our mothers and our neighbour’s kids as well as seasoned professionals who understood the technology.

Our expansion since then has seen the brand grow and the product evolve, but the small family business that makes MW special has remained. Great product is at the heart of everything we do.

As we expand internationally we employ a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our range through its paces.

Welcome to our journey.