Internal Communications Partner

London, England, United Kingdom

12/20/2024

Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

We are looking for a passionate Internal Communications Partner or Lead to join our corporate affairs team. In this role you will support the Head of Internal Communications with strategic and day-to-day employee engagement and help to coordinate our internal events across our offices in London, Cardiff, Manchester and Southampton.

This fantastic opportunity will reshape and elevate the colleague experience, helping to connect and inform colleagues at Starling. We'd love you to be part strategic thinker combined with a ‘let's make this happen' attitude. You will have a passion for telling stories, delivering world-class campaigns that support business needs as well as continually looking at ways that we can stay fresh and innovative.

This is a full-time position and will be a hybrid role, reporting to the Head of Internal Communications.

The Team:

The role is part of the corporate affairs team, which covers external and internal communications, social media and public affairs.

Key responsibilities and accountabilities:

• Provide comprehensive support to deliver engaging and effective internal communications across the organisation
• Work closely with the Head of Internal Communications to co-create an effective communication strategy and plan across channel, location and audience to drive a change in our communication and storytelling
• Support and manage our communication channels; including audit, review and launch of new channels as required - we will be launching a new company-wide intranet
• Co-ordinate and work with colleagues to oversee drafting of The Pulse, Starling's monthly staff newsletter and organisation-wide updates via Slack
• Manage the relevant Slack channels and respond to queries on a timely basis
• Collaborate with Marketing, Brand and other Comms colleagues to align/adapt internal communications content as appropriate
• Coordinate internal events, partnership webinars and fundraising activities across all Starling's offices
• Support the company's employee led D&I forums and the environmental committee (Green Shoots) with copywriting and event management
• Support the People team with communications for our employee forum
• Support the delivery of key programmes and initiatives
• Actively maintain relationships with partner stakeholders, including coordinating and scheduling meetings
• Maintain accurate data relating to internal communications activities
• Find innovative new ways we can communicate to our colleagues, ensuring this in a way they like to digest information aiding engagement.
• Helping audiences e.g., managers / teams to better communicate
  
  
  

Requirements

• Organised individual with strong planning and prioritisation skills, but can also think on their feet and move quickly as required
• Not afraid to ask questions and contribute ideas
• Excellent interpersonal and communication skills (spoken and written) with a keen eye for detail
• Creative and resourceful, with an interest in driving best-in-class communications
• Strong administrative skills
• Experience of using a CMS
• Adobe Creative Suite knowledge
• Knowledge of sprint planning
• 3+ year's experience in IC/employee engagement either agency or in-house