IT Infrastructure Analyst

As the IT Systems Infrastructure Engineer, you will play a pivotal role in managing and troubleshooting the IT systems infrastructure at our Morpeth site. You will function as a Level 3 technical escalation point for on-site IT Support engineers and work with consultants and contractors on project-specific work. Your expertise will ensure the seamless operation of IT services, contributing significantly to our mission of delivering high-quality pharmaceutical solutions.

Role

• Manage and troubleshoot IT Systems infrastructure function at the Piramal Pharma Solutions site at Morpeth
• Function as level 3 technical escalation for on-site IT Support engineers and the occasional consultants/contractors for project specific work
• Monitors key service metrics (quality measures, customer satisfaction ratings, service level objectives, etc.) against plan and adjusts processes as appropriate
• Provides support to IT operations and Application teams in areas of technical assessments and/or design of appropriate IT infrastructure setup
• Works with and co-ordinates with Corp IT and/or vendors for Level 2|3 support and other complex issues that may require advanced technical assessments and/or changes to existing solution components
• Establish priorities, timelines, and ensure appropriate resources are available for projects/initiatives
• Regular reporting to operational management regarding operations, updates related to IT Infra
• Working on one or more projects concurrently whilst being responsible for the support and maintenance of existing IT infrastructure setup.

COMPETENCIES:

• Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. Professional certifications like MCSA/MCSE, VCP, or CCNA/CCNP would be desirable
• Excellent IT skills including exposure to end user services technologies and products
• Strong diagnostic skills and a working knowledge of current technologies
• Intermediate understanding of datacenter, networking and security services and technologies
• Keeps current with emerging security alerts and issues
• Ability to learn or conduct research into new and/or emerging technologies, trends, etc as required

Proven project planning and management experience

Business Intelligence experience is desirable

Strong SQL/Oracle Database Administration Desirable

• Ability to build and develop both formal and informal professional networks
• Volunteers to identify and address existing and potential obstacles, issues, and opportunities
• Collaborates with other members (local on-site IT Support, stakeholders, Corporate IT Infrastructure etc s) in the pursuit of common missions, vision, values and mutual goals
• Excellent communication skills; ability to articulate technical and business concepts, ideas, opinions and conclusions orally and in writing