IT Operations Analyst

Newbury, England, United Kingdom

12/23/2024

Location: Newbury + *Hybrid

Working hours: Full time 37.5 hours per week – Mon to Fri

Salary: Excellent basic salary plus bonus and Vodafone benefits

• Hybrid
  
  
  

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

What You’ll Do

To support the UK consumer end-to-end order jeopardy management flow seamlessly by using both automated and manual order fallout management. This role involves working alongside other order team members and partners, continually improving order fallout management, and collaborating closely with IT, Consumer Operations, and other teams.

Main responsibilities:

• Assist in managing the end-to-end order management process to ensure UK consumer orders are completed within the customer-agreed SLA or committed time.
• Collaborate with the Order Management partner, Shared Services Operations, L2 teams, Change Lead, Consumer Operations, Delivery, suppliers, and partners.
• Support the investigation and analysis of issues across Consumer and Enterprise Technology to identify root causes and implement corrective actions.
• Contribute to defining and improving incident and problem management methodologies within Consumer IT.
• Assist in maintaining service relationships with key areas and proactively drive the improvement and development of the service.
• Help drive the development and implementation of Consumer stack (Oracle-based) functional flow and systems to enhance speed, accuracy, efficiency, effectiveness, service quality, and business satisfaction.
• Support the management of Risk and Security compliance.
• Play a role in continuous process improvement and standardization, identifying root causes of issues, and driving resolution.
  
  
  

Who You Are

• ITIL Foundation Level in IT Service Management
• Familiarity with Oracle-based systems and Telco provisioning applications is desirable.
• Strong attention to detail and a thorough approach to tasks.
• Basic understanding of order management processes and systems.
• Customer-focused with strong communication skills, both verbal and written.
• Ability to work collaboratively in a team environment.
• Analytical skills to assess issues and identify solutions.
• Willingness to learn and adapt in a dynamic environment
  
  
  

Background and practical experience in the operational aspects of:

• Compliance Audit controls
• IT Service Management
• Process Improvements
• Data Analytics
  
  
  

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What We Offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.