IT Support Advisor (Service Desk)

Computing & Library Services

£26,880 - £30,777 per annum

Fixed term for 12 months

37 hours per week

We have an exciting opportunity for an IT Support Advisor to join our Service Desk Team in Computing and Library Services which delivers first line IT Support to customers of the University via telephone, email and face-to-face.

We are seeking a customer-focussed individual to join this busy section of the Customer Services department who has experience of working in a busy IT service environment and providing a high-quality customer experience.

You will have a minimum of 5 GCSEs at Grade C/4 including English and Mathematics (or equivalent qualification) and possess excellent communication and interpersonal skills. Working knowledge of Office 365, Windows 10/11, iOS operating systems, and a range of IT hardware is also required, including the ability to provide basic advice and support on these products.

The University is deeply committed to equality and diversity for all its students and staff. We seek to be diverse and inclusive, supporting individuals and groups to fulfil their potential and nurture a sense of belonging. We strive to be an accessible, inclusive employer, removing barriers for all. Find out more about our approach to Equality, Diversity and Inclusion, including our commitments and accreditations as a Disability Confident Employer, Stonewall Gold Award holder and Top 100 Employer, Athena SWAN Bronze Award holder and Race Equality Charter Bronze Award holder on our website.

If you would like to discuss this opportunity further or have any questions about the role, please contact Mike Thresher via email: m.thresher2@hud.ac.uk

For further details about this post and to make an application please visit our website.

Closing date: 14 January 2025

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