IT Support Engineer

Coventry, England, United Kingdom

11/28/2024

Axians Network Services are currently looking for a 2nd/3rd Line Support Engineer on a permanent basis for our growing business.

You will also be required to perform a variety of proactive tasks which will help maximise customer’s uptime and prevent reoccurring issues. Tasks will include, resolving proactive monitoring alerts, deploying the latest security updates, systems maintenance and upgrading Internal systems.

The Essential skills/requirements for the 2nd/3rd Line Support Engineer:

• Previous experience within a similar role
• Configuring new servers, computers, installing software, fixing printers
• O365, MS CRM, SCCM
• Solid understanding of Windows environments - Windows server versions, Windows desktop versions, Networking, IIS, SQL Server
• Active Directory
• Managing and monitoring backups of all of the servers using Veeam.
• Managing various virtualised servers using Hyper-V and VMWare
• Cisco experience around Networking & Network Security (Firewalls, VPNs, Switches, Routers, DNS, DHCP)
• Firewall exposure, Fortinet, Draytek, Cisco ASA
  
  

Desirable Skills/experience

• Experience of working in secure environments
• Scripting and Automation with PowerShell, vbscript or batch file
• Studying for industry recognized networking qualifications
• Experience of monitoring and trend analysis tools
• Experience/Qualification in an ITIL orientated environment
• Deployment/support/configuration of Open Source tools
• Automated software distribution.
  
  

The 2nd/3rd Line Support Engineer will be responsible for:

• Day to day support with a mixture of remote telephone support and deskside support
• Assisting the delivery teams with configurations prior to installations
• Regular reporting on different systems and potential downtime
• Sticking to agreed SLA's within the business
• Maintaining where possible a first call fix resolution
• Be proactive in your work
• Manage tickets and customers from incident to being fully resolved
• Possess first class customer service and be able to interact with all stakeholders
• Strong planning and organisational skills are a must as you will be managing a range of tickets.
• The ability to problem solve and troubleshoot is also a requisite requirement of the role.
• Strong Project management skills as from time to time there will be some integration projects that will need managing.