IT Systems Administrator (3rd Line Support)

SThree are pleased to announce we’re recruiting for a talented IT Systems Administrator to join our dynamic team on a permanent basis.

The role of the IT Systems Administrator is to actively deliver the support and management of critical business systems and applications serving the SThree global userbase, throughout their lifecycle from implementation to decommission, ensuring users are educated and trained to fully utilise the systems.

This includes being an owner for several critical applications/systems, understanding how each has been designed, implemented and configured ranging from the technical layer through to how it supports the business process. Actively managing the appropriate support teams ensuring SLAs are met, customer experiences are acceptable and be an escalation point for the business and the support teams.

About us

SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. Elevating expertise and energising progress for everyone.

What are the day-to-day tasks?

• Reviews releases, upgrades, security patches and fixes available from system software suppliers and identifies those which merit action. Maintains awareness of existing and emerging software and hardware solutions and develops upgrade plans.
• Initiates, designs and produces new course materials within own area of technical specialisation(s) in response to changing demands, responding to feedback by revising, editing, altering or modifying the training materials.
• Delivers learning activities to colleagues with a wide variety of competence and experience, covering relevant knowledge, techniques and skills using a wide variety of methods, tools, online environments, equipment and materials.
• Where appropriate develops a ‘super-user’ community and imparts the necessary skills and knowledge for this group to become the first line for user queries.
• Tailors and configures system software to ensure that the functionality is exploited in line with business needs. Prepares software implementation procedures with fall back contingency plans. Installs and tests new versions of system software.
• Investigates potential and actual service problems and recommends solutions. Research business processes and recommends upgrades or improvements. Follows formal procedures to plan and test proposed solutions.
• Collects performance data to monitor system efficiency against published service level agreements. Monitors both resource usage and failure rates of installed systems and provides feedback to management.
• In the event of system software failure, collects critical information, adhering to agreed procedures. Analyses all documentation, storage dumps and logs relating to system software failures to identify the failing component. Isolates failures and recommends actions to circumvent problems and enable the restoration of services. Liaises with suppliers to obtain corrective code, installing and testing the code to ensure a permanent resolution
• Gathers performance data and statistics from the IT platforms to enable valid and reliable conclusions to be drawn about resource usage and failure rates. Makes recommendations for the tuning of system software. Tailors and configures system software parameters to maximize throughput and efficiency.
• Audits service delivery functions to ensure understanding and adherence to documented policy and procedures relating to system software.

What else are we looking for?

Knowledge & Experience:

• Has a thorough understanding of the system development and the service management lifecycles, system interfaces and awareness of further configurations, with a good understanding of the organisation's business processes, their importance and their dependence on information systems.
• Proven administration experience in one or more of the following: Microsoft Azure, Intune, ServiceNow Administration, Dynamics 365 CRM.
• Experience in Monitoring, Troubleshooting and reporting of enterprise applications.
• Creation and operation of procedures (manual and/or scripted) to support wider Service Delivery Function
• Principles and practice of project management including project planning, monitoring and control, change control and configuration management, effort estimation, quality and risk management and communication between project stakeholders.
• Techniques used to plan and execute tests of all software components to verify that the software satisfies specified requirements of the resulting service and to detect errors.
• Experience of frameworks and standards for information security management, such as the international standard ISO/IEC 27001 for Information Security.
• Methods and techniques for creating, delivering and maintaining effective and accessible learning. I.e. virtual learning and blended learning environment.

Qualifications:

• Typically educated to bachelor degree level and holds a relevant professional qualification. Alternatively holds a relevant IT apprenticeship qualification at Level 4 and RITTech, with additional qualification such as:
• Certified ITIL Foundation
• Azure Administrator Associate
• Certified Service Now Administrator

Benefits for our U.K. teams include:

• The choice to work flexibly from home and the office, in line with our hybrid working principles
• Bonus linked to company and personal performance
• Generous 28 days holiday allowance, plus public holidays
• Annual leave purchase scheme
• Five days paid Caregiver/Dependant leave per annum
• Five paid days off per year for volunteering `
• Private healthcare, discounted dental insurance and health care cashback scheme
• Opportunity to participate in the company share scheme
• Access to a range of retail discounts and saving

What we stand for...

We’re committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we’ll be happy to help.

***Please note this role is permanently based in our Glasgow Office. This role requires to cover US working hours one week a month to support the US function. Please note this role is hybrid, with 3 expected office days per week, and the remaining days WFH***