IT User Admin Analyst (12 month contract)

User Admin Analyst

We have an exciting new opportunity for a User Admin Analyst to join our IT team, based in the A&O Shearman Belfast office.

A&O Shearman

A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide.

We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients.

Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to diversity, equity and inclusion and we provide support and ways of working that help you optimise your wellbeing.

What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.

What you will do

• Create, amend, delete, disable, recertify user accounts and password administration.
• Regular system housekeeping will be an important element of the role, ensuring that the security of the firm is not compromised by redundant active accounts.
• Handle any support calls that may arise from application software or operating system registration.
• Security Administrators will be required to involve themselves in the constant improvement of the processes and methodologies used across the team.
• Performance will be judged against criteria including agreed Service Level Agreements, accuracy of work and positive customer feedback.
• The role will require the holder to achieve effective peer networking and form strong working relationships with contacts in both London and our International offices.
• Audit and control of user account administration will be included in the regular tasks.

What you will have

• Must have experience within a technical environment, ideally knowledge of Active Directory, Entra, Exchange on-prem and online, MS365, iManage, PeopleSoft and PowerShell scripting, especially registering users, together with support call work in the above applications.
• Good attention to detail and high accuracy rates.
• A focus on security and the capacity to consider the wider implications of an event.
• A self-starter with the ability to plan, organise and deliver work to an acceptable timescale, without close supervision.
• The ability to plan and co-ordinate information from various sources is vital to this position.
• Ability to effectively prioritise and balance user account management with support/fix requirements.
• Excellent communication skills with a working knowledge in the provision of user support.
• Must display flexibility and willingness to adapt to new working practices as necessitated by changes in IT systems and to take up any ad hoc opportunities that may arise to assist other teams, e.g. Exchange
• Ability to work both as part of a team and also on own initiative
• Flexibility to cover Over Time and weekend work when needed.

What we can offer you

We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, online discounts and lifestyle management services.

Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.

We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.