Jira Administrator (6-8 month contract)

London, England, United Kingdom

12/16/2024

team.blue is an ecosystem of successful brands working together across regions to provide customers with everything they need to succeed online. 40+ successful brands make up the group; within those brands, over 2000 experts serve its 2.5+ million customers across Europe and beyond.

team.blue's brands are a mix of traditional hosting businesses, offering services from domain names, email, shared hosting, e-commerce and server hosting solutions and specialist SaaS providers offering adjacent products such as compliance, marketing tools and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe.

Jira Administrator (6-8 month contract) - can be based where have a legal entity.

We are seeking a highly motivated and experienced Jira Administrator to manage and optimize our Jira Service Management, Jira Software, and Confluence environments. The ideal candidate will have in-depth knowledge of the Atlassian suite, be proficient in customising workflows, automating processes, and ensuring that our Jira and Confluence environments are operating efficiently. You will work closely with various teams to ensure that the tools support our business needs effectively.

What we are looking for in you:

Jira Service Management (JSM) Administration:

• Configure and manage JSM projects (incidents, problems, change requests).
• Set up and manage SLAs, queues, and workflows.
• Customize the Internal IT portal and integrate with Confluence for knowledge bases.
• Automate processes and monitor performance for optimal operations.
  
  
  

Jira Software Administration:

• Administer Jira Software for Agile project management (Scrum/Kanban).
• Customize workflows, boards, issue types, and sprint management.
• Create reports, dashboards, and metrics for project tracking.
• Integrate Jira with development tools eg Gitlab.
  
  
  

Confluence Administration:

• Manage Confluence spaces for team collaboration and documentation.
• Set up permissions, organize content, and develop templates.
• Link Confluence with Jira for seamless collaboration on projects and tasks.
• Maintain and optimize the knowledge base for self-service support.
  
  
  

Customization, Automation, and Integration:

• Create custom workflows, fields, and issue types across Jira platforms.
• Automate repetitive tasks and optimize workflows using Jira Automation.
• Integrate Jira and Confluence with other third-party systems to enhance productivity.
  
  
  

Governance, Security, and Compliance:

• Manage user access, permissions, and roles in both Jira and Confluence.
• Ensure security best practices, compliance, and data integrity across platforms.
  
  
  

Training and Continuous Improvement:

• Provide end-user training and ongoing support.
• Identify and implement improvements to optimize platform use and performance.
  
  
  

Minimum Requirements:

• 3+ years of experience managing Jira Software, Jira Service Management, and Confluence.
• Knowledge of Agile methodologies and ITIL frameworks.
• Proficiency in Jira Automation, JQL, ScriptRunner and integration with third party tools.
• Experience with customising workflows, dashboards, and project templates.
  
  
  

Desirable Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• ITIL Foundation Certification; advanced ITIL certifications are a plus.
  
  
  

ESG

At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here.

"Come as you are"

Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.

The most trusted digital enabler

team.blue is a leading digital enabler for companies and entrepreneurs. It serves over 3.3 million customers in Europe and has more than 2000 experts to support them. Its goal is to shape technology and to empower businesses with innovative digital services.

Click here to read more about team.blue