Key Account Manager (Nest Connect)

London, England, United Kingdom

1/23/2025

Role Overview
The role of the Key Account Manager (KAM) (Nest Connect) is to manage a portfolio of identified accounts within the Connector client bank.  The KAM will have responsibility for ensuring that business within their portfolio is retained and developed to maximise revenue opportunities and member outcomes in line with Nest’s corporate objectives.
The Key Account Management service is expected to be delivered through a mix of face to face and online meetings as appropriate for each relationship.
 

• To manage a portfolio of identified key accounts, ensuring that business is retained and developed to support delivery of key B2B acquisition, retention and growth targets
• The jobholder is expected to make day to day decisions that enable them to deliver against their retention and development targets
• The jobholder is expected to identify and manage risks associated with their own portfolio
• The jobholder is expected to deliver against a set of key performance measures for the team
• To provide appropriate customer feedback to colleagues across B2B and NX to assist the development of appropriate products, experience, marketing & Value Propositions for Nest’s Connector customer segments
• To attend in-person and virtual events, as necessitated by the Head of KAM (Nest Connect), to support engagement with the segmented Connector audiences
• To ensure that all compliance and regulatory guidance is complied with, including (but not restricted to) ensuring that no financial advice will be provided to our customers via the jobholder

This is a home working role with an expectation that the job holder will regularly travel to meet with customers. We are open to discussing working patterns.
 
We welcome all internal applicants to apply for our roles, regardless of your current working pattern or hours. We will aim to accommodate your request and match your current working arrangements.
 
Don't worry if you think you don't have all the key skills, it might be worth taking the few minutes to apply as we're good at spotting potential and offer a generous training budget.
 
Please download a full job description to find a full scope, deliverables, experience and personal attributes required for this role.

Reward and recognition

• A discretionary bonus scheme
• Reward and recognition scheme
• Enhanced auto enrolled pension – your contributions start at the default 5% while ours are higher at 8%. If you up your contributions to 6% we raise ours to 9%. If you contribute 7% or more we’ll contribute 10%.
• Income protection scheme – is an insurance benefit that provides you with income if you cannot work due to illness or incapacity.

Click here to see the benefits we offer at Nest.
 
Flexible and agile working
Everyone's personal situation is different.
To make the most out of hybrid working, we've introduced different ways of working, which include (subject to role requirements):

• hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required)  
• reduce or vary working hours
• reduce or vary the days worked
• work compressed hours
• job share
  

For more information about our recruitment process click here
 
Directorate/Department Overview
The Nest Experience directorate is responsible for developing and evolving the propositions for our customers, for the service and experience that they enjoy and working with our delivery partners to ensure their data and assets are kept safe. This includes:   

• Definition of our customer strategies  

• Developing, maintaining and evolving our customer value propositions  

• The brand and marketing of Nest to our customers  

• The design of the service experience our customers enjoy across all channels  

• Working with our partner, TCS, to deliver a service that delights our customers and keeps their data and assets safe  
  

Organisational Overview
Nest is an award-winning workplace pension scheme, the largest in the country.

Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment.


Diversity, Equity and Inclusion
 
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, belief, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, socio economic background, sex, sexual orientation, religion or race or any other legally protected status.

We also recognise the importance of diversity of thought and other forms of neurocognitive variation.

 
Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have disability, declare that you’re applying through the scheme and meet the minimum criteria for this role, we aim to invite you to an interview. However, there may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.
 
Please note that this advert may close early if we receive a sufficient number of satisfactory applications. 

If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact: careers@nestcorporation.org.uk.