Knowledge Base Specialist

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Group, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks.

We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.

Are you passionate about creating high-quality, up-to-date knowledge resources? Do you thrive in a collaborative environment where your contributions directly enhance customer service? Flagship Group is seeking a dedicated Knowledge Base Specialist to join our Customer Services team.

In this role, you will lead the coordination and creation of our Knowledge Base, ensuring that our Customer Services team has the resources they need to provide outstanding service. You will design and deliver relevant Knowledge Base Articles, build relationships with internal stakeholders, and continuously review and update our Knowledge Base to align with customer demands and service measures. Your work will contribute to a culture of relentless improvement and consistency across the Group's knowledge repositories.

You will also explore industry best practices in Knowledge Management and work with the wider team to identify opportunities for process changes, training, and improved ways of working. This role requires excellent written and verbal communication skills, a keen eye for detail, and the ability to balance priorities effectively. You should be proactive, comfortable working both independently and as part of a team, and have prior experience creating Knowledge Base Articles, ideally within a customer services environment.

At Flagship Group, we value curiosity, intuition, and exceptional organizational skills. We are looking for someone educated to GCSE standard or equivalent, who is eager to develop their listening, communication, and networking skills, and gain an understanding of the Microsoft Dynamics Knowledge Management system.

In return for your hard work, we offer a competitive salary and a benefits package that includes:

• 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.
• Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards
• Death in Service Benefit
• Company Sick Pay
• An agile working environment to achieve a healthy work/life balance

and that’s not all! We’re also proud to offer;

• Opportunities for development (including apprenticeships, our Academy, and various training options)
• Health and well-being programs and initiatives
• Empowerment (we give you the tools and systems to make the right decisions for resolving issues)
• A Leadership Team that inspires, develops, and supports you

Join us at Flagship Group and play a crucial role in solving the housing crisis by enabling our Customer Services team to deliver exceptional service.

Closing date: 05th January 2025. Interviews: 10th and 13th January 2025.