L&D Content Creator

London, England, United Kingdom

11/30/2024

Overview

The ideal candidate will have an innovative approach, and comprehensive understanding of learning in a digital age. Supporting the Internal Communications and Engagement Manager by creating a range of engaging learning and engagement content on a range of retail topics. All designed to increase the knowledge, skills and connection of our colleagues to the Mountain Warehouse brand. This role requires a strong creative skillset as well as high understanding of how content drives engagement, and learning through varying styles of creation. You’ll collaborate with global departments across the business utilising subject matter experts, ensuring the content created shares the best possible practices and skills. A strong eye for detail, copywriting, and editorial skills will ensure the content created is best in class.

What You'll Be Doing

• Showcasing your knowledge of how to create effective content for digital channels. This includes experience in content auditing, writing and editing (including pair writing), topic research and developing colleague stories, managing content workflow and evaluating digital content against standards and Mountain Warehouse retail needs.
• Recording and editing content for a number of purposes related to engagement, internal comms, learning, and external social channels. For differing global colleagues, tailoring this with understanding of cultural differences.
• Create modular approach to learning including assessments of skill.
• Use evidence, data, stakeholder input and research to make content design decisions.
• Designing professional, engaging, and two way online content assets that align with our Learning Management System (LMS), incorporating or brand values, and brand identity. This can include photography, animation and branded assets.
• Take ownership of assigned projects, overseeing them from launch to completion, ensuring quality through user testing, proofreading, and maintaining brand voice consistency.
• Establish and maintain strong relationships with stakeholders to define and execute projects, and evaluate existing learning materials for innovative updates.
• Work with both the Internal Communications Manager, and Head of L&D to ensure production deadlines are met against the People Strategy.
  
  

We'd love to meet someone with

• Advanced creative Adobe, and Microsoft Suites skills.
• Previous experience of working with an LMS platform understanding uploading, data, and differing functions that create high levels of self learning engagement.
• Understanding of gamification within digital learning and adapts approach where necessary.
• Experience in creating, writing, and developing online learning content, with a strong focus on colleague engagement and maintaining high levels of creative expertise.
• Social media content creation experience.
• Skills of planning production work, managing projects and deliverables. Whilst at the same time adapting to an ever-changing agile landscape.
  
  

What’s in it for you?

• Competitive salary and benefits package
• Holiday allowance
• 50% staff discount & 25% for family and friends
• Pension scheme
  
  

In 1997, we launched Mountain Warehouse to make the outdoors accessible to everyone by offering value for money product and exemplary customer service.

The outdoor industry had become very jargon heavy and we wanted to create a brand that would cater to our mothers and our neighbour’s kids as well as seasoned professionals who understood the technology.

Our expansion since then has seen the brand grow and the product evolve, but the small family business that makes MW special has remained. Great product is at the heart of everything we do.

As we expand internationally we employ a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our range through its paces.

Welcome to our journey.