Lead Change Management & Enablement Consultant

London, England, United Kingdom

12/14/2024

Who We Are

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

Change Management & Enablement Lead required on a contract basis to lead the Tech Adoption for our offshore teams

This is a contract role with flexible remote/Hybrid working.

The Opportunity

We are seeking a highly motivated and experienced Change Management & Enablement Lead to spearhead the successful adoption and utilisation of new technologies and processes across our global organization. In this leadership role, you will own the development and execution of comprehensive enablement strategies, fostering collaboration with stakeholders at all levels, and ensuring a smooth transition for end-users. You will lead a team of enablement professionals and be responsible for the overall success of our technology adoption initiatives

What You'll Be Doing

• Lead Enablement Strategy: Define and implement the overarching change management and enablement strategy for new technology and process rollouts, aligning with business objectives and driving user adoption.
• Team Leadership: Lead, mentor, and develop a team of enablement professionals, fostering a collaborative and high-performing environment.
• Stakeholder Management: Build and maintain strong relationships with key stakeholders across all levels of the organization, including senior leadership, IT, business units, and end-users.
• User Role Definition: Oversee the development of clear and concise role profiles outlining responsibilities and system access needs for various user groups.
• Needs Analysis & Data Insights: Lead the design and execution of comprehensive needs analysis, including use case workshops and user surveys, to gather insights and measure adoption progress.
• Training Program Development: Oversee the creation of engaging and effective training materials (e.g., presentations, guides, videos) in collaboration with subject matter experts (SMEs).
• Program Delivery & Facilitation: Ensure the successful delivery of training programs, adapting content to different audiences and learning styles.
• Feedback & Communication Management: Establish mechanisms for collecting, analyzing, and distributing user feedback to relevant stakeholders. Provide regular progress updates, manage risks and issues, and ensure effective communication across the organization.
• Program Governance & Reporting: Work alongside a Programme Manager to maintain governance structures, including documentation, reporting, and stakeholder management. Track and report on key performance indicators (KPIs) to demonstrate the impact of enablement efforts.
  
  

What We Want From You

• Proven leadership experience: extensive experience in a Change Management, Enablement Lead, or similar role, with a proven track record of leading successful technology adoption initiatives.
• Strategic mindset: Ability to think strategically and translate business objectives into actionable enablement plans.
• Exceptional communication and stakeholder management skills: Ability to effectively communicate with and influence stakeholders at all levels, building strong relationships and fostering collaboration.
• Strong understanding of change management principles and methodologies.
• Experience in designing, developing, and delivering comprehensive training programs.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience working with global stakeholders is a plus.
• Excellent presentation skills, with the ability to articulate complex ideas clearly and concisely to both technical and non-technical audiences.
• Experience of working with off-shore teams
• Willingness to travel
  
  

What We Can Offer You

Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

• Connect Meaningfully
• Inspire Creatively
• Include Purposefully
• Approach Positively
  
  

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That's why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell and Tiffany & Co. We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we're looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client's successes and believe that anyone can show creative bravery no matter what their role is in the team.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

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