Lead Data Analyst

London, England, United Kingdom

12/17/2024

Looking for a new challenge?

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!

Principal Analyst

Contract: Permanent

Working hours: Full time is 35 hours a week.

Salary: Circa £65,000 dependent on experience

Reporting to: Lead Analyst

Office: London Docklands

Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

About FOS

At the Financial Ombudsman Service, we make decisions on a range of complex and difficult issues. Every year we resolve thousands of disputes between consumers or small businesses and their financial service providers. In recruiting to this role, we welcome applications from everyone who meets the criteria of this role profile, regardless of ethnicity, gender, age, sexual orientation, faith, or disability.

About The Analytics And Insight Team

We deliver timely insight to support evidenced based decision making across casework and support functions within FOS. As a team that has grown significantly within the last 18 months, we are also working to continuously enhance our ways of work and deliver more efficiently and with greater impact. As a member of the team, you will play a key role in proactively shaping and contributing to the team’s delivery capability and ways of work.

Key Responsibilities

• You will bring your analytical experience and appropriate qualifications to the table to shape and deliver evidenced based analysis that supports strategically aligned business choices and change.
• You will support the analytics leadership on longer term analytics deliverables through your proactive involvement in key projects.
• You will utilise your experience in delivering proactively and playing a guiding role on key analytical projects, supporting, and guiding your colleagues where required.
• During this process, you will bring your demonstrated experience of working independently and engaging with key stakeholders during shaping, execution, and delivery.
• You will leverage your knowledge and experience of shaping analytical workflows, support structures and data shaping across a sizeable organisation to uplift and mature the team’s ways of work into the future.
  
  

Minimum Criteria

• A strong record of impact through analysis, ideally in a large organisation that prides itself on customer service.
• Experience of leading and delivering a portfolio of analytical work – through your own analytical and problem-solving skills and supporting the analysis of others.
• The ability to work with ambiguity, focusing on the big picture and eliciting the key issue from stakeholders or situations, so your – and others’ – analytical expertise drives evidence-based improvements.
• Knowledge (Math/Stats degree or aligned qualification essential) and practical experience of a range of quantitative and qualitative analytical techniques, with expertise in several specific, technical areas (for example: SQL, Python (preferred), mathematical modelling, sampling and statistical theory, systems thinking and operational research methods).
• Strong communication skills, both verbal and written – you can explain your ideas in a way the choice makers understand and can act on.
• Attention to detail coupled with a strong quality assurance focus, to ensure accurate solution delivery that meets the stated requirements.
• Displaying good project management skills – you know how to get things done and can deliver on time.
• Track record of delivering through others – for example project managing, line managing or shaping the analytical work of others.
• Excellent teamwork skills, with the ability to build collaborative working relationships.
• Experience with shaping analytical data structures within a large organisational setting an advantage.
  
  

Why Financial Ombudsman Service?

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Employee Assistance Programme
• Extensive opportunities for personal and career development
• Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London
• Extensive Well-being resources including on-site therapists (London office only)
• Beautiful and bright London office looking over the Thames and near to mainline stations
• Our Coventry office is 2 minutes’ walk from the main station
• Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!
  
  

How do I apply?

Applications need to be submitted by midnight on Sunday 12th January 2025.

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email hrsupport@financial-ombudsman.org.uk and let us know your preferred method of contact.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!

• LinkedIn: Financial Ombudsman Service
• Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us
  
  

Good luck with your application!