Lead Debt Collection Agent
Company
Location
Leeds, England, United Kingdom
Posted At
12/21/2024
Advertise with us.
Please contact: hello@huntukvisasponsors.com
Please contact: hello@huntukvisasponsors.com
Description
Why join us?
DWF is offering a fantastic opportunity to become a Lead Customer Collections Agent in our Leeds or Birmingham office. Enjoy top-level industry training and work with market leaders in a supportive and collaborative environment
Hybrid Working Model: We understand the importance of work-life balance, which is why we offer a flexible, hybrid working arrangement. You'll have the autonomy to manage your work schedule with a blend of remote and in-office days, empowering you to achieve your best work.
Responsibilities
Essential Criteria
We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.
We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.
About Us
DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.
DWF is offering a fantastic opportunity to become a Lead Customer Collections Agent in our Leeds or Birmingham office. Enjoy top-level industry training and work with market leaders in a supportive and collaborative environment
Hybrid Working Model: We understand the importance of work-life balance, which is why we offer a flexible, hybrid working arrangement. You'll have the autonomy to manage your work schedule with a blend of remote and in-office days, empowering you to achieve your best work.
Responsibilities
- Make outbound and take inbound calls to assist customers with their payment plans.
- Supervise and train a team of Collection Specialists.
- Handle technical queries and participate in people management meetings.
- Support the Collections Team Leader with resource planning and team management.
Essential Criteria
- Experience in collections or debt recovery
- Strong IT literacy, numeracy, and communication skills.
- Keen attention to detail, resilience, and the ability to build rapport.
- Enjoyment in making autonomous decisions and interacting with diverse individuals.
- Previous experience in a debt recovery/collections environment.
- Strong attention to detail.
We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.
We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.
About Us
DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.
Advertise with us.
Please contact: hello@huntukvisasponsors.com
Please contact: hello@huntukvisasponsors.com
Hunt UK Visa Sponsors
Copyright © 2025